The following is a copy of the Z-24-01 Consumer Email issued on 9/12/2024. Vehicles affected by this bulletin will receive notification by mail to the address the vehicle is registered to.
Dear Polaris Owner,
Polaris has determined that on some Model Year 2024-2025 RZR XP and XP 4 vehicles, the red battery terminal cover can be damaged if the seat is not correctly mounted. A damaged or an improperly seated battery terminal cover may result in an exposed positive (+) battery post. If an exposed post comes into contact with anything conductive, such as the seat base, metal seat belt components or tools, an electrical short may occur, posing a fire hazard and risk of serious injury. Our records show you have purchased an affected vehicle. Polaris has informed the Consumer Product Safety Commission (CPSC) about the issue.
Our records indicate that you are the owner of a RZR affected by Safety Recall Z-24-01.
Polaris will be sending you a battery cover, with installation instructions on how to complete the repair on your vehicle. To view a preview of the battery cover installation instructions that will be included with the battery cover shipped to you, click HERE. Note: Below this copy of the Consumer Email, Polaris has provided a video walkthrough of the Z-24-01 battery cover installation.
What you should do:
Option 1:
Read, understand, and follow the battery cover installation instructions that will be included with the battery cover shipped to you. If you have not received your battery cover and installation instructions by October 31, 2024, please contact the Polaris Owner Connections Department below. Polaris will file a claim to close this recall on behalf of the customer 60 days after parts have shipped and not returned to sender.
Option 2:
If you do not feel comfortable installing the battery cover on your vehicle, the repair can be completed by your Polaris dealer at no cost to you.
Owner Next Steps:
- Failure to follow these instructions may lead to injury.
- Visit our Product Safety Recall web page to verify if your off road vehicle is impacted by this safety recall. Search for the model or vehicle identification number (VIN) on the site to confirm.
- If you choose Option 2, your local dealer can be found on our Dealer Locator web page.
Dealership Next Steps:
To address this concern, Polaris has authorized your dealer to install a battery cover if you choose Option 2. This work will be performed by your dealer at no cost to you.
If you have other questions or feedback, you may contact our Polaris Owner Connections Department at 1-800-765-2747 to speak with a representative.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction for riders to enjoy.
- Polaris Off Road Vehicles
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall go to www.polaris.com/en-us/off-road-recalls/.
Unless noted, trademarks are the property of Polaris Industries Inc.
© 2024 Polaris Industries Inc.
