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Polaris GENERAL 
Reviews

GENERAL Side-by-Side Reviews

Get detailed reviews from our customers on performance, handling, power, features and overall riding experience of 2-seat or 4-seat side-by-sides.

GENERAL
XP 1000

2023 GENERAL XP 1000 Sport Ghost Gray is rated 4.4 out of 5 by 224.
Rated 1 out of 5 by from Lemon due to new higher suspension drive train Blew out both axles in rear first afternoon the unit was used, actually purchased it that same morning. Was riding on a flat farm. Dealer claims it was being abused. We have three other Polaris side by sides and never had this issue in ten years. Got unit back a few weeks later only for drive belt to shred and it blew so badly the gear box was removed to get pieces out of it. We believe other issues were going on that dealer kept from us. Once again dealer claimed abuse, however we own a flat 32 acre farm where other Polaris units have run for ten years with no issues If there is a third issue with drive train we are getting our attorney involved.
Date published: 2020-07-21
Rated 3 out of 5 by from Nice ride, fairly comfortable Decent machine in terms of versatility, fun to drive and the dump bed is a nice utility feature. But the quality control leaves much to be desired. Received my 2021 XP with numerous screws and clips missing from the body, gaps and overall alignment of the body panels are not acceptable, mine squeaks and rattles to the the point you need to break from driving just to clear your head a little bit. If they can’t put the plastic on right, it makes you nervous about what else wasn’t built right. Overall mostly happy with it, but for what they charge they need to step up the quality
Date published: 2021-07-06
Rated 3 out of 5 by from Good, but not what‘s advertised... My wife and I bought a 2020 General XP 1000 Deluxe with Ride Command package. We like the machine, but unfortunately have been less than impressed with the stereo system that was advertised as a main selling point for the ride command package. The advertised subwoofer doesn’t work, at all. There is also a loud “pop” noise through the speakers when the machine powers down. If we knew the ride command wouldn’t be worth the extra $2,000+... we would have saved our money. We’ve gotten no answers from Polaris on the stereo system issue.
Date published: 2020-10-18
Rated 2 out of 5 by from For the past 30 years of buying Polaris products t I ordered my bike in late April 2020. Never got it until 7/2/2020. Went to pick it up and was not ready, made me sign the paperwork so I could take it for a ride which started my warranty, 7/2/20. After the ride which consisted of 35 miles on a very mellow breakin trail I took the bike back to them to finish set up. Went back and mind you I drove 350 miles to do so only to find out it still was not done! As of today the bike is still not done nor have they ever made any attempt to contact me with updates. So, so disappointed. I’m 61 years old and never have I been treated so poorly! By the time I actually take possession of the bike the warranty will be be ran out. When I asked about that was told nothing they could do about it. You have your money and I have nothing. NOT HAPPY!
Date published: 2020-10-06
Rated 3 out of 5 by from 2023 Polaris General I have owned Polaris sleds for over 30 years and RZRs since 2011 and am disappointed in the General. Within a 100 miles of normal off road driving, the seals on all four shocks were leaking and then shortly there after, the front drive shaft seal on the transmission was leaking. I'm not sure what's next. First Polaris outfit that I've questioned the reliability, especially for the money.
Date published: 2022-11-11
Rated 5 out of 5 by from Nice buggy I really like the ride it handles great!! Has plenty of power and the interior is superb. The only drawback is after 8 hours it will not come out of 4wd. Have it in the shop now hope it’s done soon. Still like the machine.
Date published: 2022-03-27
Rated 1 out of 5 by from Frustrating Overall a great machine. Shane that the customer experience is poor. Was asked to submit a review, yet Polaris refuses to publish as it does not meet their guidelines. Machine had to return twice to dealer with some technical issues, the latest being a recall from Polaris for which they currently don’t have a fix.
Date published: 2021-11-04
Rated 1 out of 5 by from 150 miles, clutch problems already I bought this a couple of months ago and right off the bat the clutch was making a loud noise. Been in the shop for two weeks now and still not fixed. Cant recommend this machine to anyone.
Date published: 2020-09-29
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Reviews

"The best Polaris I have ever owned. There is nothing I can’t do, it is all I will own from now on and I have owned over 20 off road machines over 40 years. I traded a 2022 North Star for this rig and glad I did."

 

Lasten | TX

GENERAL
XP 4 1000

2023 GENERAL XP 4 1000 Sport Ghost Gray is rated 4.3 out of 5 by 180.
Rated 4 out of 5 by from General I purchased this machine end of July I had less the 30 miles and the rear differential started leaking. It took 3 weeks for it to get fixed, which sucks when you spend that much money on a machine and cannot use it. I got it back and ran it and found it was leaking oil again on the rear differential. I’m not sure if that was the dealership I took it too’s fault or what but I was out again not being able to ride my 27k machine. I opened not to get the extended warranty but now I’m not sure that was a good idea for fear of what else might break on the machine. I love the machine but not to sure of the quality that Polaris is putting out there at this point.
Date published: 2020-10-16
Rated 4 out of 5 by from Comfortable and love ride command We purchased it in June with a heater add and unfortunately on our first couple of rides overheated. Because the dealers were backed up I tried bleeding the air out myself with limited success. Finally brought it in and let the dealer have it for a week or two to get it fixed. It is a pleasure to drive and love the ride command and the stereo feature. Other frustrations were when the heater was installed they had to remove the subwoofer and had no alternative location to install it. It also has an vibration hum at a certain rpm and the rear camera appears to have failed. Unfortunately another lengthy stay at the dealership.
Date published: 2020-09-08
Rated 3 out of 5 by from Like the unit, But there is some poor features. I like the machine, however it is mind blowing that this machine has been produced without an engine brake, and the fact that it had not been communicated by polaris that they have decided to remove that feature. very hard on the brake system which should be upgraded as you are fully reliant on breaking as there is no engine braking, remotely problematic in my opinion. Why does a 42k machine come with a IWR winch cable? i looked at the 2 seaters (as they had no 4 seaters in stock) XP comes standard with synthetic winch rope and magnetic fairlead??? why did mine not come with this standard aswell? it sure was expected......
Date published: 2020-08-19
Rated 1 out of 5 by from Poorly built machine I bought this in July. We will start at the front and work our way back. The ride command does not work. Black screen and will not come on. Before the ride command went out. The speakers had a terrible high pitch squelch even when radio was off. The driver door panel is not on properly. You can see a space between the blue and black plastic that is not the same on the passenger door. The passenger seat rocks. Like it’s not bolted in well. Not sure if it’s supposed to do that or not. The rear fenders pop off when riding and the last and loudest. The belt grinding noise when going down a hill.
Date published: 2020-11-15
Rated 5 out of 5 by from Comfortable Fun I am in my 60's and so are my friends. The Polaris General XP 1000 allows us to get out and see nature again. We love to go on hike into nature but as we got older we found are selves to be very limited on how far we could go. With our new Polaris General we can now drive deep into areas that we would otherwise not see, and because it is so comfortable we can ride all day without getting tired. I love this machine and it has certainly given us the opportunity to get back out into nature.
Date published: 2021-08-04
Rated 3 out of 5 by from Fun Machine But Lacks in the Snow The General XP1000 is a phenomenon machine for what it was built for. That said I used my SXS as a hunting rig in the snow during the winter months in Idaho. Compared to others that I have owned it was sub par in moderate snow conditions. I attribute this to the narrower stiff tires. But even with chains on it wouldn’t go where my other machines will go. I’ve sold it and have a Ranger Northstar on order. If you’re after a fun rack crawling machine for the family and some gear this is a great unit. But if you Hunt or spend much time in the snow you’ll either need tracks or a different machine.
Date published: 2021-03-31
Rated 5 out of 5 by from Polaris general xp4 I bought this unit literally the day of lock down here in California. It is the best side by side in my opinion, but polaris's customer service is above and beyond expectations. Days after cruising the internet i came across advertisement for Polaris Hero program. Being a vet I was quite bummed I didn't get to take advantage. Long story short, due to the Covid I was unable to bring this to polaris's attention till a month later. They stepped up and made it right, despite it nowhere near being any fault of their own. I'm a polaris customer for life. Probably will even switch brands for my snow Toys as well, being I've been riding "the other brand" for years. Polaris customer support is awesome.
Date published: 2020-06-16
Rated 1 out of 5 by from Disappointed I am sadly disappointed in the entire process with Polaris. We ordered our machine and waited over 8 months to have it delivered which is actually the least of the disappointment as we understand Covid caused issues. Within 4 hours or 20 miles the clutch belt needed replacing after no off road use or high speed driving. Now we are under a do not drive recall it’s almost comical we are debating selling for something else.
Date published: 2021-11-08
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Reviews

"Fun ride everyone gives compliments on looks. I loved the smooth ride when I hit all the bumps while trying to test it and I even took it through water."

 

Farmer2022 | Tustin, MI

GENERAL
XP 1000

2023 GENERAL XP 1000 Sport Ghost Gray is rated 4.4 out of 5 by 224.
Rated 1 out of 5 by from Lemon due to new higher suspension drive train Blew out both axles in rear first afternoon the unit was used, actually purchased it that same morning. Was riding on a flat farm. Dealer claims it was being abused. We have three other Polaris side by sides and never had this issue in ten years. Got unit back a few weeks later only for drive belt to shred and it blew so badly the gear box was removed to get pieces out of it. We believe other issues were going on that dealer kept from us. Once again dealer claimed abuse, however we own a flat 32 acre farm where other Polaris units have run for ten years with no issues If there is a third issue with drive train we are getting our attorney involved.
Date published: 2020-07-21
Rated 3 out of 5 by from Nice ride, fairly comfortable Decent machine in terms of versatility, fun to drive and the dump bed is a nice utility feature. But the quality control leaves much to be desired. Received my 2021 XP with numerous screws and clips missing from the body, gaps and overall alignment of the body panels are not acceptable, mine squeaks and rattles to the the point you need to break from driving just to clear your head a little bit. If they can’t put the plastic on right, it makes you nervous about what else wasn’t built right. Overall mostly happy with it, but for what they charge they need to step up the quality
Date published: 2021-07-06
Rated 3 out of 5 by from Good, but not what‘s advertised... My wife and I bought a 2020 General XP 1000 Deluxe with Ride Command package. We like the machine, but unfortunately have been less than impressed with the stereo system that was advertised as a main selling point for the ride command package. The advertised subwoofer doesn’t work, at all. There is also a loud “pop” noise through the speakers when the machine powers down. If we knew the ride command wouldn’t be worth the extra $2,000+... we would have saved our money. We’ve gotten no answers from Polaris on the stereo system issue.
Date published: 2020-10-18
Rated 2 out of 5 by from For the past 30 years of buying Polaris products t I ordered my bike in late April 2020. Never got it until 7/2/2020. Went to pick it up and was not ready, made me sign the paperwork so I could take it for a ride which started my warranty, 7/2/20. After the ride which consisted of 35 miles on a very mellow breakin trail I took the bike back to them to finish set up. Went back and mind you I drove 350 miles to do so only to find out it still was not done! As of today the bike is still not done nor have they ever made any attempt to contact me with updates. So, so disappointed. I’m 61 years old and never have I been treated so poorly! By the time I actually take possession of the bike the warranty will be be ran out. When I asked about that was told nothing they could do about it. You have your money and I have nothing. NOT HAPPY!
Date published: 2020-10-06
Rated 3 out of 5 by from 2023 Polaris General I have owned Polaris sleds for over 30 years and RZRs since 2011 and am disappointed in the General. Within a 100 miles of normal off road driving, the seals on all four shocks were leaking and then shortly there after, the front drive shaft seal on the transmission was leaking. I'm not sure what's next. First Polaris outfit that I've questioned the reliability, especially for the money.
Date published: 2022-11-11
Rated 5 out of 5 by from Nice buggy I really like the ride it handles great!! Has plenty of power and the interior is superb. The only drawback is after 8 hours it will not come out of 4wd. Have it in the shop now hope it’s done soon. Still like the machine.
Date published: 2022-03-27
Rated 1 out of 5 by from Frustrating Overall a great machine. Shane that the customer experience is poor. Was asked to submit a review, yet Polaris refuses to publish as it does not meet their guidelines. Machine had to return twice to dealer with some technical issues, the latest being a recall from Polaris for which they currently don’t have a fix.
Date published: 2021-11-04
Rated 1 out of 5 by from 150 miles, clutch problems already I bought this a couple of months ago and right off the bat the clutch was making a loud noise. Been in the shop for two weeks now and still not fixed. Cant recommend this machine to anyone.
Date published: 2020-09-29
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Reviews

"Excellent machine. Smooth riding and feels extremely stable. Quality is excellent and the seats are really comfortable. Lots of power to hill climb. The overall look of the General is awesome. Definitely worth the wait after ordering and no regrets whatsoever over the price"

Moose19sixty8 | Ontario, CAN

GENERAL
XP 4 1000

2023 GENERAL XP 4 1000 Sport Ghost Gray is rated 4.3 out of 5 by 180.
Rated 4 out of 5 by from General I purchased this machine end of July I had less the 30 miles and the rear differential started leaking. It took 3 weeks for it to get fixed, which sucks when you spend that much money on a machine and cannot use it. I got it back and ran it and found it was leaking oil again on the rear differential. I’m not sure if that was the dealership I took it too’s fault or what but I was out again not being able to ride my 27k machine. I opened not to get the extended warranty but now I’m not sure that was a good idea for fear of what else might break on the machine. I love the machine but not to sure of the quality that Polaris is putting out there at this point.
Date published: 2020-10-16
Rated 4 out of 5 by from Comfortable and love ride command We purchased it in June with a heater add and unfortunately on our first couple of rides overheated. Because the dealers were backed up I tried bleeding the air out myself with limited success. Finally brought it in and let the dealer have it for a week or two to get it fixed. It is a pleasure to drive and love the ride command and the stereo feature. Other frustrations were when the heater was installed they had to remove the subwoofer and had no alternative location to install it. It also has an vibration hum at a certain rpm and the rear camera appears to have failed. Unfortunately another lengthy stay at the dealership.
Date published: 2020-09-08
Rated 3 out of 5 by from Like the unit, But there is some poor features. I like the machine, however it is mind blowing that this machine has been produced without an engine brake, and the fact that it had not been communicated by polaris that they have decided to remove that feature. very hard on the brake system which should be upgraded as you are fully reliant on breaking as there is no engine braking, remotely problematic in my opinion. Why does a 42k machine come with a IWR winch cable? i looked at the 2 seaters (as they had no 4 seaters in stock) XP comes standard with synthetic winch rope and magnetic fairlead??? why did mine not come with this standard aswell? it sure was expected......
Date published: 2020-08-19
Rated 1 out of 5 by from Poorly built machine I bought this in July. We will start at the front and work our way back. The ride command does not work. Black screen and will not come on. Before the ride command went out. The speakers had a terrible high pitch squelch even when radio was off. The driver door panel is not on properly. You can see a space between the blue and black plastic that is not the same on the passenger door. The passenger seat rocks. Like it’s not bolted in well. Not sure if it’s supposed to do that or not. The rear fenders pop off when riding and the last and loudest. The belt grinding noise when going down a hill.
Date published: 2020-11-15
Rated 5 out of 5 by from Comfortable Fun I am in my 60's and so are my friends. The Polaris General XP 1000 allows us to get out and see nature again. We love to go on hike into nature but as we got older we found are selves to be very limited on how far we could go. With our new Polaris General we can now drive deep into areas that we would otherwise not see, and because it is so comfortable we can ride all day without getting tired. I love this machine and it has certainly given us the opportunity to get back out into nature.
Date published: 2021-08-04
Rated 3 out of 5 by from Fun Machine But Lacks in the Snow The General XP1000 is a phenomenon machine for what it was built for. That said I used my SXS as a hunting rig in the snow during the winter months in Idaho. Compared to others that I have owned it was sub par in moderate snow conditions. I attribute this to the narrower stiff tires. But even with chains on it wouldn’t go where my other machines will go. I’ve sold it and have a Ranger Northstar on order. If you’re after a fun rack crawling machine for the family and some gear this is a great unit. But if you Hunt or spend much time in the snow you’ll either need tracks or a different machine.
Date published: 2021-03-31
Rated 5 out of 5 by from Polaris general xp4 I bought this unit literally the day of lock down here in California. It is the best side by side in my opinion, but polaris's customer service is above and beyond expectations. Days after cruising the internet i came across advertisement for Polaris Hero program. Being a vet I was quite bummed I didn't get to take advantage. Long story short, due to the Covid I was unable to bring this to polaris's attention till a month later. They stepped up and made it right, despite it nowhere near being any fault of their own. I'm a polaris customer for life. Probably will even switch brands for my snow Toys as well, being I've been riding "the other brand" for years. Polaris customer support is awesome.
Date published: 2020-06-16
Rated 1 out of 5 by from Disappointed I am sadly disappointed in the entire process with Polaris. We ordered our machine and waited over 8 months to have it delivered which is actually the least of the disappointment as we understand Covid caused issues. Within 4 hours or 20 miles the clutch belt needed replacing after no off road use or high speed driving. Now we are under a do not drive recall it’s almost comical we are debating selling for something else.
Date published: 2021-11-08
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Reviews

"The Cadillac of side by sides. The machine does just about everything you can ask of it."

saxsglen | N. Pittsburgh, PA

GENERAL
XP 4 1000

2023 GENERAL XP 4 1000 Sport Ghost Gray is rated 4.3 out of 5 by 180.
Rated 4 out of 5 by from General I purchased this machine end of July I had less the 30 miles and the rear differential started leaking. It took 3 weeks for it to get fixed, which sucks when you spend that much money on a machine and cannot use it. I got it back and ran it and found it was leaking oil again on the rear differential. I’m not sure if that was the dealership I took it too’s fault or what but I was out again not being able to ride my 27k machine. I opened not to get the extended warranty but now I’m not sure that was a good idea for fear of what else might break on the machine. I love the machine but not to sure of the quality that Polaris is putting out there at this point.
Date published: 2020-10-16
Rated 4 out of 5 by from Comfortable and love ride command We purchased it in June with a heater add and unfortunately on our first couple of rides overheated. Because the dealers were backed up I tried bleeding the air out myself with limited success. Finally brought it in and let the dealer have it for a week or two to get it fixed. It is a pleasure to drive and love the ride command and the stereo feature. Other frustrations were when the heater was installed they had to remove the subwoofer and had no alternative location to install it. It also has an vibration hum at a certain rpm and the rear camera appears to have failed. Unfortunately another lengthy stay at the dealership.
Date published: 2020-09-08
Rated 3 out of 5 by from Like the unit, But there is some poor features. I like the machine, however it is mind blowing that this machine has been produced without an engine brake, and the fact that it had not been communicated by polaris that they have decided to remove that feature. very hard on the brake system which should be upgraded as you are fully reliant on breaking as there is no engine braking, remotely problematic in my opinion. Why does a 42k machine come with a IWR winch cable? i looked at the 2 seaters (as they had no 4 seaters in stock) XP comes standard with synthetic winch rope and magnetic fairlead??? why did mine not come with this standard aswell? it sure was expected......
Date published: 2020-08-19
Rated 1 out of 5 by from Poorly built machine I bought this in July. We will start at the front and work our way back. The ride command does not work. Black screen and will not come on. Before the ride command went out. The speakers had a terrible high pitch squelch even when radio was off. The driver door panel is not on properly. You can see a space between the blue and black plastic that is not the same on the passenger door. The passenger seat rocks. Like it’s not bolted in well. Not sure if it’s supposed to do that or not. The rear fenders pop off when riding and the last and loudest. The belt grinding noise when going down a hill.
Date published: 2020-11-15
Rated 5 out of 5 by from Comfortable Fun I am in my 60's and so are my friends. The Polaris General XP 1000 allows us to get out and see nature again. We love to go on hike into nature but as we got older we found are selves to be very limited on how far we could go. With our new Polaris General we can now drive deep into areas that we would otherwise not see, and because it is so comfortable we can ride all day without getting tired. I love this machine and it has certainly given us the opportunity to get back out into nature.
Date published: 2021-08-04
Rated 3 out of 5 by from Fun Machine But Lacks in the Snow The General XP1000 is a phenomenon machine for what it was built for. That said I used my SXS as a hunting rig in the snow during the winter months in Idaho. Compared to others that I have owned it was sub par in moderate snow conditions. I attribute this to the narrower stiff tires. But even with chains on it wouldn’t go where my other machines will go. I’ve sold it and have a Ranger Northstar on order. If you’re after a fun rack crawling machine for the family and some gear this is a great unit. But if you Hunt or spend much time in the snow you’ll either need tracks or a different machine.
Date published: 2021-03-31
Rated 5 out of 5 by from Polaris general xp4 I bought this unit literally the day of lock down here in California. It is the best side by side in my opinion, but polaris's customer service is above and beyond expectations. Days after cruising the internet i came across advertisement for Polaris Hero program. Being a vet I was quite bummed I didn't get to take advantage. Long story short, due to the Covid I was unable to bring this to polaris's attention till a month later. They stepped up and made it right, despite it nowhere near being any fault of their own. I'm a polaris customer for life. Probably will even switch brands for my snow Toys as well, being I've been riding "the other brand" for years. Polaris customer support is awesome.
Date published: 2020-06-16
Rated 1 out of 5 by from Disappointed I am sadly disappointed in the entire process with Polaris. We ordered our machine and waited over 8 months to have it delivered which is actually the least of the disappointment as we understand Covid caused issues. Within 4 hours or 20 miles the clutch belt needed replacing after no off road use or high speed driving. Now we are under a do not drive recall it’s almost comical we are debating selling for something else.
Date published: 2021-11-08
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Reviews

"Great Machine. Great overall Machine!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"


Grimes | Vail, AZ

GENERAL
XP 1000

2023 GENERAL XP 1000 Sport Ghost Gray is rated 4.4 out of 5 by 224.
Rated 1 out of 5 by from Lemon due to new higher suspension drive train Blew out both axles in rear first afternoon the unit was used, actually purchased it that same morning. Was riding on a flat farm. Dealer claims it was being abused. We have three other Polaris side by sides and never had this issue in ten years. Got unit back a few weeks later only for drive belt to shred and it blew so badly the gear box was removed to get pieces out of it. We believe other issues were going on that dealer kept from us. Once again dealer claimed abuse, however we own a flat 32 acre farm where other Polaris units have run for ten years with no issues If there is a third issue with drive train we are getting our attorney involved.
Date published: 2020-07-21
Rated 3 out of 5 by from Nice ride, fairly comfortable Decent machine in terms of versatility, fun to drive and the dump bed is a nice utility feature. But the quality control leaves much to be desired. Received my 2021 XP with numerous screws and clips missing from the body, gaps and overall alignment of the body panels are not acceptable, mine squeaks and rattles to the the point you need to break from driving just to clear your head a little bit. If they can’t put the plastic on right, it makes you nervous about what else wasn’t built right. Overall mostly happy with it, but for what they charge they need to step up the quality
Date published: 2021-07-06
Rated 3 out of 5 by from Good, but not what‘s advertised... My wife and I bought a 2020 General XP 1000 Deluxe with Ride Command package. We like the machine, but unfortunately have been less than impressed with the stereo system that was advertised as a main selling point for the ride command package. The advertised subwoofer doesn’t work, at all. There is also a loud “pop” noise through the speakers when the machine powers down. If we knew the ride command wouldn’t be worth the extra $2,000+... we would have saved our money. We’ve gotten no answers from Polaris on the stereo system issue.
Date published: 2020-10-18
Rated 2 out of 5 by from For the past 30 years of buying Polaris products t I ordered my bike in late April 2020. Never got it until 7/2/2020. Went to pick it up and was not ready, made me sign the paperwork so I could take it for a ride which started my warranty, 7/2/20. After the ride which consisted of 35 miles on a very mellow breakin trail I took the bike back to them to finish set up. Went back and mind you I drove 350 miles to do so only to find out it still was not done! As of today the bike is still not done nor have they ever made any attempt to contact me with updates. So, so disappointed. I’m 61 years old and never have I been treated so poorly! By the time I actually take possession of the bike the warranty will be be ran out. When I asked about that was told nothing they could do about it. You have your money and I have nothing. NOT HAPPY!
Date published: 2020-10-06
Rated 3 out of 5 by from 2023 Polaris General I have owned Polaris sleds for over 30 years and RZRs since 2011 and am disappointed in the General. Within a 100 miles of normal off road driving, the seals on all four shocks were leaking and then shortly there after, the front drive shaft seal on the transmission was leaking. I'm not sure what's next. First Polaris outfit that I've questioned the reliability, especially for the money.
Date published: 2022-11-11
Rated 5 out of 5 by from Nice buggy I really like the ride it handles great!! Has plenty of power and the interior is superb. The only drawback is after 8 hours it will not come out of 4wd. Have it in the shop now hope it’s done soon. Still like the machine.
Date published: 2022-03-27
Rated 1 out of 5 by from Frustrating Overall a great machine. Shane that the customer experience is poor. Was asked to submit a review, yet Polaris refuses to publish as it does not meet their guidelines. Machine had to return twice to dealer with some technical issues, the latest being a recall from Polaris for which they currently don’t have a fix.
Date published: 2021-11-04
Rated 1 out of 5 by from 150 miles, clutch problems already I bought this a couple of months ago and right off the bat the clutch was making a loud noise. Been in the shop for two weeks now and still not fixed. Cant recommend this machine to anyone.
Date published: 2020-09-29
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Reviews

"Excellent Ride. Love my new ride! Very powerful, comfy and great look!!"


Fergy | Saumarez, NB

GENERAL
XP 4 1000

2023 GENERAL XP 4 1000 Sport Ghost Gray is rated 4.3 out of 5 by 180.
Rated 4 out of 5 by from General I purchased this machine end of July I had less the 30 miles and the rear differential started leaking. It took 3 weeks for it to get fixed, which sucks when you spend that much money on a machine and cannot use it. I got it back and ran it and found it was leaking oil again on the rear differential. I’m not sure if that was the dealership I took it too’s fault or what but I was out again not being able to ride my 27k machine. I opened not to get the extended warranty but now I’m not sure that was a good idea for fear of what else might break on the machine. I love the machine but not to sure of the quality that Polaris is putting out there at this point.
Date published: 2020-10-16
Rated 4 out of 5 by from Comfortable and love ride command We purchased it in June with a heater add and unfortunately on our first couple of rides overheated. Because the dealers were backed up I tried bleeding the air out myself with limited success. Finally brought it in and let the dealer have it for a week or two to get it fixed. It is a pleasure to drive and love the ride command and the stereo feature. Other frustrations were when the heater was installed they had to remove the subwoofer and had no alternative location to install it. It also has an vibration hum at a certain rpm and the rear camera appears to have failed. Unfortunately another lengthy stay at the dealership.
Date published: 2020-09-08
Rated 3 out of 5 by from Like the unit, But there is some poor features. I like the machine, however it is mind blowing that this machine has been produced without an engine brake, and the fact that it had not been communicated by polaris that they have decided to remove that feature. very hard on the brake system which should be upgraded as you are fully reliant on breaking as there is no engine braking, remotely problematic in my opinion. Why does a 42k machine come with a IWR winch cable? i looked at the 2 seaters (as they had no 4 seaters in stock) XP comes standard with synthetic winch rope and magnetic fairlead??? why did mine not come with this standard aswell? it sure was expected......
Date published: 2020-08-19
Rated 1 out of 5 by from Poorly built machine I bought this in July. We will start at the front and work our way back. The ride command does not work. Black screen and will not come on. Before the ride command went out. The speakers had a terrible high pitch squelch even when radio was off. The driver door panel is not on properly. You can see a space between the blue and black plastic that is not the same on the passenger door. The passenger seat rocks. Like it’s not bolted in well. Not sure if it’s supposed to do that or not. The rear fenders pop off when riding and the last and loudest. The belt grinding noise when going down a hill.
Date published: 2020-11-15
Rated 5 out of 5 by from Comfortable Fun I am in my 60's and so are my friends. The Polaris General XP 1000 allows us to get out and see nature again. We love to go on hike into nature but as we got older we found are selves to be very limited on how far we could go. With our new Polaris General we can now drive deep into areas that we would otherwise not see, and because it is so comfortable we can ride all day without getting tired. I love this machine and it has certainly given us the opportunity to get back out into nature.
Date published: 2021-08-04
Rated 3 out of 5 by from Fun Machine But Lacks in the Snow The General XP1000 is a phenomenon machine for what it was built for. That said I used my SXS as a hunting rig in the snow during the winter months in Idaho. Compared to others that I have owned it was sub par in moderate snow conditions. I attribute this to the narrower stiff tires. But even with chains on it wouldn’t go where my other machines will go. I’ve sold it and have a Ranger Northstar on order. If you’re after a fun rack crawling machine for the family and some gear this is a great unit. But if you Hunt or spend much time in the snow you’ll either need tracks or a different machine.
Date published: 2021-03-31
Rated 5 out of 5 by from Polaris general xp4 I bought this unit literally the day of lock down here in California. It is the best side by side in my opinion, but polaris's customer service is above and beyond expectations. Days after cruising the internet i came across advertisement for Polaris Hero program. Being a vet I was quite bummed I didn't get to take advantage. Long story short, due to the Covid I was unable to bring this to polaris's attention till a month later. They stepped up and made it right, despite it nowhere near being any fault of their own. I'm a polaris customer for life. Probably will even switch brands for my snow Toys as well, being I've been riding "the other brand" for years. Polaris customer support is awesome.
Date published: 2020-06-16
Rated 1 out of 5 by from Disappointed I am sadly disappointed in the entire process with Polaris. We ordered our machine and waited over 8 months to have it delivered which is actually the least of the disappointment as we understand Covid caused issues. Within 4 hours or 20 miles the clutch belt needed replacing after no off road use or high speed driving. Now we are under a do not drive recall it’s almost comical we are debating selling for something else.
Date published: 2021-11-08
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Reviews

"Fun Ride. We bought a General for its versatility, from using it for chores around our property to trail riding - it handles it all."

jdandkt | Nekoosa, WI

GENERAL
XP 4 1000

2023 GENERAL XP 4 1000 Sport Ghost Gray is rated 4.3 out of 5 by 180.
Rated 4 out of 5 by from General I purchased this machine end of July I had less the 30 miles and the rear differential started leaking. It took 3 weeks for it to get fixed, which sucks when you spend that much money on a machine and cannot use it. I got it back and ran it and found it was leaking oil again on the rear differential. I’m not sure if that was the dealership I took it too’s fault or what but I was out again not being able to ride my 27k machine. I opened not to get the extended warranty but now I’m not sure that was a good idea for fear of what else might break on the machine. I love the machine but not to sure of the quality that Polaris is putting out there at this point.
Date published: 2020-10-16
Rated 4 out of 5 by from Comfortable and love ride command We purchased it in June with a heater add and unfortunately on our first couple of rides overheated. Because the dealers were backed up I tried bleeding the air out myself with limited success. Finally brought it in and let the dealer have it for a week or two to get it fixed. It is a pleasure to drive and love the ride command and the stereo feature. Other frustrations were when the heater was installed they had to remove the subwoofer and had no alternative location to install it. It also has an vibration hum at a certain rpm and the rear camera appears to have failed. Unfortunately another lengthy stay at the dealership.
Date published: 2020-09-08
Rated 3 out of 5 by from Like the unit, But there is some poor features. I like the machine, however it is mind blowing that this machine has been produced without an engine brake, and the fact that it had not been communicated by polaris that they have decided to remove that feature. very hard on the brake system which should be upgraded as you are fully reliant on breaking as there is no engine braking, remotely problematic in my opinion. Why does a 42k machine come with a IWR winch cable? i looked at the 2 seaters (as they had no 4 seaters in stock) XP comes standard with synthetic winch rope and magnetic fairlead??? why did mine not come with this standard aswell? it sure was expected......
Date published: 2020-08-19
Rated 1 out of 5 by from Poorly built machine I bought this in July. We will start at the front and work our way back. The ride command does not work. Black screen and will not come on. Before the ride command went out. The speakers had a terrible high pitch squelch even when radio was off. The driver door panel is not on properly. You can see a space between the blue and black plastic that is not the same on the passenger door. The passenger seat rocks. Like it’s not bolted in well. Not sure if it’s supposed to do that or not. The rear fenders pop off when riding and the last and loudest. The belt grinding noise when going down a hill.
Date published: 2020-11-15
Rated 5 out of 5 by from Comfortable Fun I am in my 60's and so are my friends. The Polaris General XP 1000 allows us to get out and see nature again. We love to go on hike into nature but as we got older we found are selves to be very limited on how far we could go. With our new Polaris General we can now drive deep into areas that we would otherwise not see, and because it is so comfortable we can ride all day without getting tired. I love this machine and it has certainly given us the opportunity to get back out into nature.
Date published: 2021-08-04
Rated 3 out of 5 by from Fun Machine But Lacks in the Snow The General XP1000 is a phenomenon machine for what it was built for. That said I used my SXS as a hunting rig in the snow during the winter months in Idaho. Compared to others that I have owned it was sub par in moderate snow conditions. I attribute this to the narrower stiff tires. But even with chains on it wouldn’t go where my other machines will go. I’ve sold it and have a Ranger Northstar on order. If you’re after a fun rack crawling machine for the family and some gear this is a great unit. But if you Hunt or spend much time in the snow you’ll either need tracks or a different machine.
Date published: 2021-03-31
Rated 5 out of 5 by from Polaris general xp4 I bought this unit literally the day of lock down here in California. It is the best side by side in my opinion, but polaris's customer service is above and beyond expectations. Days after cruising the internet i came across advertisement for Polaris Hero program. Being a vet I was quite bummed I didn't get to take advantage. Long story short, due to the Covid I was unable to bring this to polaris's attention till a month later. They stepped up and made it right, despite it nowhere near being any fault of their own. I'm a polaris customer for life. Probably will even switch brands for my snow Toys as well, being I've been riding "the other brand" for years. Polaris customer support is awesome.
Date published: 2020-06-16
Rated 1 out of 5 by from Disappointed I am sadly disappointed in the entire process with Polaris. We ordered our machine and waited over 8 months to have it delivered which is actually the least of the disappointment as we understand Covid caused issues. Within 4 hours or 20 miles the clutch belt needed replacing after no off road use or high speed driving. Now we are under a do not drive recall it’s almost comical we are debating selling for something else.
Date published: 2021-11-08
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Reviews

"Love it! This is our second Polaris side by side. They are a blast to drive around in. Excellent machine!"

BDeppe | Belleville, IL

GENERAL
XP 1000

2023 GENERAL XP 1000 Sport Ghost Gray is rated 4.4 out of 5 by 224.
Rated 1 out of 5 by from Lemon due to new higher suspension drive train Blew out both axles in rear first afternoon the unit was used, actually purchased it that same morning. Was riding on a flat farm. Dealer claims it was being abused. We have three other Polaris side by sides and never had this issue in ten years. Got unit back a few weeks later only for drive belt to shred and it blew so badly the gear box was removed to get pieces out of it. We believe other issues were going on that dealer kept from us. Once again dealer claimed abuse, however we own a flat 32 acre farm where other Polaris units have run for ten years with no issues If there is a third issue with drive train we are getting our attorney involved.
Date published: 2020-07-21
Rated 3 out of 5 by from Nice ride, fairly comfortable Decent machine in terms of versatility, fun to drive and the dump bed is a nice utility feature. But the quality control leaves much to be desired. Received my 2021 XP with numerous screws and clips missing from the body, gaps and overall alignment of the body panels are not acceptable, mine squeaks and rattles to the the point you need to break from driving just to clear your head a little bit. If they can’t put the plastic on right, it makes you nervous about what else wasn’t built right. Overall mostly happy with it, but for what they charge they need to step up the quality
Date published: 2021-07-06
Rated 3 out of 5 by from Good, but not what‘s advertised... My wife and I bought a 2020 General XP 1000 Deluxe with Ride Command package. We like the machine, but unfortunately have been less than impressed with the stereo system that was advertised as a main selling point for the ride command package. The advertised subwoofer doesn’t work, at all. There is also a loud “pop” noise through the speakers when the machine powers down. If we knew the ride command wouldn’t be worth the extra $2,000+... we would have saved our money. We’ve gotten no answers from Polaris on the stereo system issue.
Date published: 2020-10-18
Rated 2 out of 5 by from For the past 30 years of buying Polaris products t I ordered my bike in late April 2020. Never got it until 7/2/2020. Went to pick it up and was not ready, made me sign the paperwork so I could take it for a ride which started my warranty, 7/2/20. After the ride which consisted of 35 miles on a very mellow breakin trail I took the bike back to them to finish set up. Went back and mind you I drove 350 miles to do so only to find out it still was not done! As of today the bike is still not done nor have they ever made any attempt to contact me with updates. So, so disappointed. I’m 61 years old and never have I been treated so poorly! By the time I actually take possession of the bike the warranty will be be ran out. When I asked about that was told nothing they could do about it. You have your money and I have nothing. NOT HAPPY!
Date published: 2020-10-06
Rated 3 out of 5 by from 2023 Polaris General I have owned Polaris sleds for over 30 years and RZRs since 2011 and am disappointed in the General. Within a 100 miles of normal off road driving, the seals on all four shocks were leaking and then shortly there after, the front drive shaft seal on the transmission was leaking. I'm not sure what's next. First Polaris outfit that I've questioned the reliability, especially for the money.
Date published: 2022-11-11
Rated 5 out of 5 by from Nice buggy I really like the ride it handles great!! Has plenty of power and the interior is superb. The only drawback is after 8 hours it will not come out of 4wd. Have it in the shop now hope it’s done soon. Still like the machine.
Date published: 2022-03-27
Rated 1 out of 5 by from Frustrating Overall a great machine. Shane that the customer experience is poor. Was asked to submit a review, yet Polaris refuses to publish as it does not meet their guidelines. Machine had to return twice to dealer with some technical issues, the latest being a recall from Polaris for which they currently don’t have a fix.
Date published: 2021-11-04
Rated 1 out of 5 by from 150 miles, clutch problems already I bought this a couple of months ago and right off the bat the clutch was making a loud noise. Been in the shop for two weeks now and still not fixed. Cant recommend this machine to anyone.
Date published: 2020-09-29
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Reviews

"Fun to Ride. We have fun exploring the country sides. Meeting other riders."

 

GBK3 | West Union, WV

#THINKOUTSIDE