Safety Recall - 2003-2012 Accessory Seat - Passenger Backrest Replacement>
Dear Victory Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. The Victory Motorcycle Division of Polaris Industries Inc. has determined that a defect which relates to motor vehicle safety exists in some accessory seats made for Victory motorcycles. These accessory seats; JACKPOT TOURING SEAT W/BACKREST (Part No. 2875961-01) and, KINGPIN LEATHER TOURING SEAT W/BACKREST (Part No. 2876641-01) can fit on Model Year 2006-2012 Victory Jackpot motorcycles, Model Year 2004-2012 Victory Kingpin motorcycles and, Model Year 2003-2012 Victory Vegas motorcycles. Our records indicate that you have purchased a vehicle on which one of these accessory seats could be installed.
The reason for this recall:
Victory has determined that the backrest support on some of these accessory seats may be defective. The defective backrest support can fail and allow the backrest support bracket to separate from the seat base. This could cause a passenger to lose support, increasing the risk of the passenger falling off of the vehicle. Please note that this recall does not apply to the factory installed seats on these vehicles or to any other accessory seat sold for use on these vehicles.
What Victory and your dealer will do:
Victory is currently performing the engineering steps necessary to properly design and manufacture a replacement backrest support bracket. When the replacement parts are available, Victory will issue a Safety Recall to all Victory dealers, with instructions required to replace the backrest support bracket on any of the affected accessory seats (PN: 2875961-01 and PN: 2876641-01) found to be installed on a motorcycle or otherwise in the possession of the owner. Repairs will be made by any authorized Victory motorcycle dealer at no cost to you. The actual repair should take under one hour to perform; however, it may take longer due to service scheduling requirements. If you choose, the affected accessory seat can be removed from the motorcycle and dropped off at the dealer to have this Safety Bulletin repair completed.
Victory believes that the parts necessary to perform the backrest repair will be available by 11/01/2011.
What you should do:
Review the illustration on the back side of this letter to determine whether you have one of the affected accessory seats installed on your motorcycle or otherwise in your possession. If so, after 11/01/2011, please call your authorized Victory motorcycle dealer to schedule an appointment to have the Safety Bulletin repair performed. Do not attempt repairs yourself. Repairs must be done by an authorized Victory motorcycle dealer.
If you have one of the affected accessory seats installed on your motorcycle and if you choose to ride your vehicle prior to the backrest replacement, you must remove the backrest from the affected accessory seat or replace the entire seat before riding. If you feel uncomfortable removing the backrest or replacing the accessory seat yourself, please make an appointment with your Victory dealer and they will do this for you, free of charge.
If you have questions or if you need more information:
While your Victory dealer is in the best position to answer your questions, if you have any questions that your dealer cannot address, if you are having difficulty obtaining the recall repair outlined in this letter, or if you need assistance finding a Victory Dealer, please visit the Polaris/Victory Motorcycle web site at polaris.com or contact our Victory Consumer Service Department by calling 1-888-704-5290.
This notice was mailed to you according to our most current registration information. If you no longer own your Victory motorcycle, please contact your local Victory dealer to have the ownership information changed. The Consumer Service Department cannot change ownership information without identification. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you have had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre- notification remedy of the problem associated with this recall. For more information regarding obtaining reimbursement please contact the Victory Consumer Service Department using the contact information above.
If you believe that the Victory Motorcycle Division of Polaris Industries Inc. has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to http://www.safercar.gov.
Please accept our apologies for any inconvenience this may cause you. Your safety and continued satisfaction with your Victory motorcycle is our primary concern. Thank you for your prompt attention to this matter.
Warranty and Service Publications Manager