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Pedidos y devoluciones

¿Tiene preguntas sobre un pedido reciente o desea cambiar algo? Pruebe los siguientes enlaces.

Payment Methods

We currently accept Visa, MasterCard, American Express®, Discover Card, and PayPal.

 

Credit Cards

You can store multiple credit cards to use for your online purchase on Polaris websites. During the Payment step in the checkout process, you can add and save credit card information. If you have multiple payment methods saved, you can select one of those methods for your order.

 

Having Trouble Completing Your Order?

If your order isn’t going through, it’s often due to a billing information mismatch. Follow the steps below to help ensure your order processes successfully.

 

Before You Place Your Order

 

  • Make sure you’re using a U.S.-issued credit card (only U.S.-issued cards are accepted).

  • We recommend checking out using Google Chrome for the best experience.

 

Verify Your Billing Information

Your billing details must match exactly what your bank has on file for your credit card. This includes:

  • Street address

  • City name (spell it out—avoid abbreviations unless your bank uses them)

  • State and ZIP code


Even small differences, such as abbreviations or spelling variations, can prevent your order from being processed.

 

Still Having Issues?


If you continue to experience problems during checkout, our Customer Service team can help troubleshoot and assist you with next steps.

 

Security Codes

Every credit card has a security code used to help verify that the card is in your possession. Where you find the security code depends on the card (see graphic below).

 

If you have a Visa, Mastercard or Discover, turn the card over. In the signature box or just to the right of it, you will see a series of digits. However long the series, the final three digits are the security code.

 

American Express cardholders can find their security code on the front of the card, either to the left or right of the embossed 15-digit card number. These four digits are printed in black, not embossed.

MasterCard

Ilustración del reverso de MasterCard

Visa

Ilustración del reverso de la visa

Descubra

Ilustración del reverso de la tarjeta Discover

American Express

Ilustración del reverso de la tarjeta American Express

Debit Cards with the Mastercard or Visa Logo

Payment is deducted from your account at the time your card is approved.

 

PayPal

PayPal is a safer, easier way to pay online without revealing your credit card number. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.

 

If you choose to pay through PayPal, you'll be redirected to a secure PayPal page and then back to Polaris branded website to confirm your order.

 

Affirm

With Affirm, split purchases into 4 interest-free payments every two weeks or longer-term monthly payments

Combinación de métodos de pago

  • No puede usar más de una tarjeta de crédito/débito en un solo pedido
  • No puede combinar PayPal con una tarjeta de crédito/débito

Seguridad de pago

Polaris proporciona el pago seguro y protegido al cifrar su información de pago mediante SSL. Esto significa que nadie además de usted y nuestro sitio web puede ver o acceder a lo que usted escribe. Para obtener más información sobre cómo recopilamos, usamos y compartimos su información, lea nuestra Política de Privacidad.

Autorización de pago

Cuando se envía un pedido, los fondos se retienen y no estarán disponibles para usted. Los fondos permanecerán en espera hasta que se envíe el pedido. Cuando se envía el pedido, se procesa el pago.

Si su intento de pedido no tiene éxito, Polaris inmediatamente invierte electrónicamente la autorización pendiente. La institución financiera puede tardar entre 5 y 7 días hábiles en quitar cualquier autorización pendiente. Las políticas difieren de un banco a otro, así que llame a su institución financiera para obtener más detalles.

Varios intentos de pedido fallidos darán lugar a múltiples autorizaciones pendientes.

How Can I Contact Polaris?

Call

1-800-765-2747

Mon–Fri, 7am–7pm CST                                   

Email

Anytime–we typically respond within one business day.

Send us an email