Polaris has issued a stop sale/stop ride on some Model Year 2022-2023 MATRYX RMK KHAOS and PRO snowmobiles.

To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page, or call Polaris at 800-765-2747.

No. If you receive a recall notice DO NOT continue using the vehicle. Once we have communicated a fix, then you can return it to your Polaris-authorized dealer for repairs.

We have determined that under certain operating conditions, some Model Year 2022-2023 MATRYX RMK KHAOS and PRO snowmobiles may be susceptible to brake system overheating. Brake overheating may increase the risk of a fire, posing a risk of serious injury.

Polaris is sending a Safety Stop Ride notification to owners affected by this recall and dealers will halt the sales. We are notifying dealers and contacting registered owners directly. We are is currently evaluating a comprehensive action plan to correct this concern at no cost to consumers and will contact affected consumers once determined.

We have reported this matter to the Consumer Product Safety Commission.

We are currently evaluating a comprehensive action plan to correct this concern at no cost to consumers and will contact affected consumers once determined. Consumers should not attempt any repairs.

We are currently evaluating a comprehensive action plan to correct this concern. When we have the final validated solution, we will release it to the field and provide them with an update on shipment timing.

We will not be shipping impacted models without a validated fix. Additionally, owners will be notified after we have a validated fix so that they can schedule a free repair at a Polaris-authorized dealer.

Polaris is evaluating a comprehensive repair solution. Once validated, repair instructions will be issued to Polaris dealers and vehicle owners will be notified that they can schedule a free repair. Until then, affected consumers should not ride or perform maintenance on their vehicles, and should store them in-place until further notice.

Dealers will not be able to finalize the sale of a snowmobile and release it to a customer until that snowmobiles have undergone the necessary fix.

We understand this is an inconvenience to our dealers and riders and we recognize how important the currently/upcoming winter season is to them, but safety is the driver behind our decision. We are working quickly on a solution, so that dealers can get snowmobiles to customers and our riders can maximize the riding season.

Customers can contact Polaris Customer Support at: 1-800-765-2747 or owner.connections@polaris.com.

Your Polaris dealers also can help answer questions. Local dealers can be found on our Dealer Locator web page.

Polaris has issued a stop sale/stop ride on Model Year 2015-2022 AXYS, 2021-2023 MATRYX, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles.

To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page, or call Polaris at 800-765-2747.

We have determined that under certain operating conditions – specifically, when in operation with a low level of fuel after long-term storage - some snowmobiles may have increased risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under these specific, unique conditions, vapors may be ignited inside the fuel tank, posing a potential injury hazard to consumers.

Polaris sent Safety Stop Ride notifications to owners affected by this recall and dealers have halted sales in late August. After identifying and testing a fix under a host of environmental conditions, Polaris issued a validated repair. We have released the repair instructions and are notifying affected owners to schedule a free repair at their authorized Polaris dealer.

Affected consumers should not ride or perform maintenance on their vehicles. If a rider needs to start their snowmobile in order to trailer it to the dealer for repair, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank.

To help ensure all dealers have access to repair kits as we ramp up service repairs, Polaris is allocating the repair kit shipments. Dealer will start receiving kits as soon as next week and will continue to receive allocated repair kit shipments regularly as our team continues to kit repair parts as we receive them from our suppliers.

Dealers will have their respective processes for scheduling customers' snowmobiles for repair service.

Any authorized Polaris snowmobile dealer.

Repair instructions have been shared with Polaris dealers. Affected snowmobile owners should contact their authorized Polaris dealer to schedule a free repair.

No. Polaris is providing detailed instructions, training materials and the necessary parts to Polaris authorized dealers to perform the fix. The repair is done at no cost to the customer, but it must be completed at an Polaris- authorized dealer.

You can find a nearby Polaris- authorized dealer through the Dealer Locator tool on our website: https://www.polaris.com/en-us/dealer-locator/

No. If you receive a recall notice DO NOT continue using the vehicle until you have had it repaired by an authorized Polaris dealer.

Yes, so long as the snowmobile has been repaired by the dealer. Dealers will not be able to finalize the sale of a snowmobile and release it to a customer until that snowmobiles have undergone the necessary fix.

We have continued building MY’23 orders so we wouldn’t fall behind on the production and had been holding them for rework until we had the validated fix. Our team will continue our internal rework process on those sleds with the repair solution, and we have resumed MY’23 snowmobile shipments. All upcoming MY’23 production builds will incorporate the fix, so production and shipping will continue as normal.

We are in the process of updating delivery dates for all SnowCheck orders in our system. You will be able to find your specific SnowCheck delivery timing within your “My Account” section of Polaris.com within the next two weeks. We will email customers with information on how to check the status of their SnowCheck order once it has been updated.

If you wish to make changes or have questions regarding your SnowCheck order, you can contact your dealer. Please know, we are doing everything we can to build & ship sleds and get them out as early as we can.

Customers can contact Polaris Customer Support at: 1-800-765-2747 or owner.connections@polaris.com.

Your Polaris dealers also can help answer questions. Local dealers can be found on our Dealer Locator web page.