The following is a copy of the S-23-01 Consumer Letter issued on 8/1/2023. Vehicles affected by this stop ride will receive notification by mail to the address the vehicle is registered to.
Dear Polaris Owner,
Polaris has determined that the handlebar hooks on Model Year 2022-2023 MATRYX PRO RMK and MATRYX RMK KHAOS snowmobiles pose a puncture hazard and risk of serious injury should the rider’s body impact the handlebar hook during a crash. Our records show you have purchased an affected vehicle. Polaris has informed the Consumer Product Safety Commission about the issue.
What you should do:
Option 1: Review the enclosed instructions to replace the handlebar hooks on your snowmobile. If you feel comfortable performing the work yourself, please let Polaris know you would like to receive a parts repair kit by either:
• Navigating to https://www.polaris.com/en-us/s-23-01/
• Calling 1-800-POLARIS (765-2747) to speak with a Polaris Owner Connections representative
When completing the parts request form, input your VIN (located at the top of this letter) and shipping information. Polaris will ship a parts repair kit to the address provided. Once you have completed the repair, we request that you return the original handlebar hooks using the provided prepaid mailer. If the handlebar hooks are not returned, we cannot close the Safety Recall on your vehicle, and you will continue to receive notifications related to this Recall.
or
Option 2: Contact your authorized Polaris dealer to schedule an appointment to have the replacement performed. This replacement should take approximately 15 minutes. Your dealer will order the required parts; contacting Polaris is not necessary. When contacting your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle.
DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOU OR YOUR DEALER.
What your dealership will do:
If you select Option 2, your Polaris dealer has been authorized to complete the handlebar hook replacement. This work will be performed by your dealer at no cost to you.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received.
If you need assistance contacting or locating a Polaris dealer, or if you have questions your Polaris dealer is not able to address, contact our Polaris Owner Connections Department at 1-800-POLARIS (765-2747), or go to https://www.polaris.com/en-us/help-center/
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
Sincerely,
Polaris Snowmobiles
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, go to www.polaris.com/en-us/off-road-recalls/.
