The following is a copy of the S-22-09 Consumer Letter issued 10/13/2022. Vehicles affected by this recall will receive notification by mail to the address the vehicle is registered to.
Dear Polaris Owner,
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Polaris is conducting a voluntary recall of some Model Year 2021-2023 MATRYX, 2015-2022 AXYS, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles. Our records indicate that you own one of these vehicles.
The reason for this notice:
Polaris has determined that with degraded fuel, and especially after extended storage, some Model Year 2021-2023 MATRYX, 2015-2022 AXYS, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles may pose a risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under specific conditions, vapors may be ignited inside the fuel tank, posing a potential injury hazard.
What you should do:
Immediately stop using the vehicle and contact your authorized Polaris dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris dealer. This repair should take approximately 90 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle.
DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR DEALER.
If a rider needs to start their snowmobile, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank. Models affected by Safety Recall S-24-01 must use the correct fuel type for the vehicle. For information on models affected by Safety Recall S-24-01 and selecting your fuel mode, read Snowmobile Safety Recall S-24-01. For models not affected, refer to your Owner’s Manual. Failure to follow these instructions may lead to injury.
What your dealership will do:
To address this concern, Polaris has authorized your dealer to update the fuel pump assembly. This work will be performed by your dealer at no cost to you.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received.
Your Polaris dealer is in the best position to answer your questions. If you need assistance contacting or locating a Polaris dealer, or if you have questions your Polaris dealer is not able to address, contact our Polaris Owner Connections Department at 1-800-POLARIS (765-2747), or go to the Polaris Snowmobile Help Center.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy. Thank you for being a Polaris owner.
Sincerely,
Polaris Snowmobiles
Polaris Snowmobile Stop Sale/Stop Ride Update FAQs
What Snowmobile models are affected?
Polaris has issued a stop sale/stop ride on Model Year 2015-2022 AXYS, 2021-2023 MATRYX, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles.
How do I know if my vehicle is impacted?
To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page, or call Polaris at 800-765-2747.
What is the issue?
We have determined that under certain operating conditions – specifically, when in operation with a low level of fuel after long-term storage - some snowmobiles may have an increased risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under these specific, unique conditions, vapors may be ignited inside the fuel tank, posing a potential injury hazard to consumers.
What’s being done?
Polaris sent Safety Stop Ride notifications to owners affected by this recall and dealers have halted sales in late August. After identifying and testing a fix under a host of environmental conditions, Polaris issued a validated repair. We have released the repair instructions and are notifying affected owners to schedule a free repair at their authorized Polaris dealer.
Affected consumers should not ride or perform maintenance on their vehicles. If a rider needs to start their snowmobile in order to trailer it to the dealer for repair, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank. Models affected by Safety Recall S-24-01 must use the correct fuel type for the vehicle. For information on models affected by Safety Recall S-24-01 and selecting your fuel mode, read Snowmobile Safety Recall S-24-01. For models not affected, refer to your Owner’s Manual.
Polaris has issued a stop sale/stop ride on Model Year 2015-2022 AXYS, 2021-2023 MATRYX, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles.
How do I know if my vehicle is impacted?
To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page, or call Polaris at 800-765-2747.
What is the issue?
We have determined that under certain operating conditions – specifically, when in operation with a low level of fuel after long-term storage - some snowmobiles may have an increased risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under these specific, unique conditions, vapors may be ignited inside the fuel tank, posing a potential injury hazard to consumers.
What’s being done?
Polaris sent Safety Stop Ride notifications to owners affected by this recall and dealers have halted sales in late August. After identifying and testing a fix under a host of environmental conditions, Polaris issued a validated repair. We have released the repair instructions and are notifying affected owners to schedule a free repair at their authorized Polaris dealer.
Affected consumers should not ride or perform maintenance on their vehicles. If a rider needs to start their snowmobile in order to trailer it to the dealer for repair, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank. Models affected by Safety Recall S-24-01 must use the correct fuel type for the vehicle. For information on models affected by Safety Recall S-24-01 and selecting your fuel mode, read Snowmobile Safety Recall S-24-01. For models not affected, refer to your Owner’s Manual.
When will parts be available to repair my sled?
To help ensure all dealers have access to repair kits as we ramp up service repairs, Polaris is allocating the repair kit shipments. Dealers will start receiving kits as soon as next week and will continue to receive allocated repair kit shipments regularly as our team continues to kit repair parts as we receive them from our suppliers.
To help ensure all dealers have access to repair kits as we ramp up service repairs, Polaris is allocating the repair kit shipments. Dealers will start receiving kits as soon as next week and will continue to receive allocated repair kit shipments regularly as our team continues to kit repair parts as we receive them from our suppliers.
My dealer said they won’t schedule me until they have a repair kit. Is this Polaris’ policy?
Dealers will have their respective processes for scheduling customers' snowmobiles for repair service.
Dealers will have their respective processes for scheduling customers' snowmobiles for repair service.
Where can I get my snowmobile fixed for the recall repair?
Any authorized Polaris snowmobile dealer.
Where do I bring my vehicle for repairs?
Repair instructions have been shared with Polaris dealers. Affected snowmobile owners should contact their authorized Polaris dealer to schedule a free repair.
Can I do the repair myself?
No. Polaris is providing detailed instructions, training materials and the necessary parts to Polaris-authorized dealers to perform the fix. The repair is done at no cost to the customer, but it must be completed at an Polaris- authorized dealer.
Where can I find a dealer to complete the repair?
You can find a nearby Polaris- authorized dealer through the Dealer Locator tool on our website: https://www.polaris.com/en-us/dealer-locator/.
Can I still use my snowmobile if I have not had the repair completed?
No. If you receive a recall notice DO NOT continue using the vehicle until you have had it repaired by an authorized Polaris dealer.
Any authorized Polaris snowmobile dealer.
Where do I bring my vehicle for repairs?
Repair instructions have been shared with Polaris dealers. Affected snowmobile owners should contact their authorized Polaris dealer to schedule a free repair.
Can I do the repair myself?
No. Polaris is providing detailed instructions, training materials and the necessary parts to Polaris-authorized dealers to perform the fix. The repair is done at no cost to the customer, but it must be completed at an Polaris- authorized dealer.
Where can I find a dealer to complete the repair?
You can find a nearby Polaris- authorized dealer through the Dealer Locator tool on our website: https://www.polaris.com/en-us/dealer-locator/.
Can I still use my snowmobile if I have not had the repair completed?
No. If you receive a recall notice DO NOT continue using the vehicle until you have had it repaired by an authorized Polaris dealer.
Can I still place an order for a snowmobile or purchase one from a dealer?
Yes, so long as the snowmobile has been repaired by the dealer. Dealers will not be able to finalize the sale of a snowmobile and release it to a customer until that snowmobile has undergone the necessary fix.
What does this mean for current Snowmobile orders?
We have continued building MY’23 orders so we wouldn’t fall behind on the production and had been holding them for rework until we had the validated fix. Our team will continue our internal rework process on those sleds with the repair solution, and we have resumed MY’23 snowmobile shipments. All upcoming MY’23 production builds will incorporate the fix, so production and shipping will continue as normal.
I’m still waiting to receive my SnowCheck order. What is the status of my order?
We are in the process of updating delivery dates for all SnowCheck orders in our system . You will be able to find your specific SnowCheck delivery timing within your “My Account” section of Polaris.com within the next two weeks. We will email customers with information on how to check the status of their SnowCheck order once it has been updated.
Yes, so long as the snowmobile has been repaired by the dealer. Dealers will not be able to finalize the sale of a snowmobile and release it to a customer until that snowmobile has undergone the necessary fix.
What does this mean for current Snowmobile orders?
We have continued building MY’23 orders so we wouldn’t fall behind on the production and had been holding them for rework until we had the validated fix. Our team will continue our internal rework process on those sleds with the repair solution, and we have resumed MY’23 snowmobile shipments. All upcoming MY’23 production builds will incorporate the fix, so production and shipping will continue as normal.
I’m still waiting to receive my SnowCheck order. What is the status of my order?
We are in the process of updating delivery dates for all SnowCheck orders in our system . You will be able to find your specific SnowCheck delivery timing within your “My Account” section of Polaris.com within the next two weeks. We will email customers with information on how to check the status of their SnowCheck order once it has been updated.
If you wish to make changes or have questions regarding your SnowCheck order, you can contact your dealer. Please know, we are doing everything we can to build & ship sleds and get them out as early as we can.
How can customers contact Polaris with questions or concerns? How do I reach my dealer?
Customers can contact Polaris Customer Support at: 1-800-765-2747 or owner.connections@polaris.com.
Your Polaris dealers also can help answer questions. Local dealers can be found on our Dealer Locator web page.
How can customers contact Polaris with questions or concerns? How do I reach my dealer?
Customers can contact Polaris Customer Support at: 1-800-765-2747 or owner.connections@polaris.com.
Your Polaris dealers also can help answer questions. Local dealers can be found on our Dealer Locator web page.
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© 2024 Polaris Industries Inc.
© 2024 Polaris Industries Inc.
