The following is a copy of the R-24-02 Consumer Email issued on 8/15/2024. Vehicles affected by the bulletin will receive notification by email to the address the vehicle is registered to.
Dear Polaris Owner,
Polaris has determined that on some Model year 2024 RANGER XD 1500 and Crew XD 1500 vehicles, a loose ground connection in combination with winch operation may pose a fire hazard and risk of serious injury. Our records show you have purchased an affected vehicle. Polaris has informed the Consumer Product Safety Commission (CPSC) about the issue.
Our records indicate that you are the owner of a RANGER affected by Safety Recall R-24-02.
Contact your authorized Polaris dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris dealer. This repair should take approximately 30 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle.
We are providing owners with information that will allow you to keep riding, by reviewing the following statement:
I understand that my vehicle is affected by R-24-02 Winch Ground Cable Safety Recall. A loose ground connection may occur in combination with winch operation, posing a fire hazard and risk of serious injury. Until the time my vehicle is repaired according to this Safety Recall, I should NOT operate the winch.
Owner Next Steps:
- Failure to follow these instructions may pose a fire hazard and risk of serious injury.
- Visit our Product Safety Recall web page to verify if your off road vehicle is impacted by this safety recall. Search for the model or vehicle identification number (VIN) on the site to confirm.
- Do not attempt repairs yourself. Repairs must be done by an authorized Polaris dealer. Your local dealer can be found on our Dealer Locator web page.
Dealership Next Steps:
To address this concern, Polaris has developed a procedure for ensuring a proper winch ground connection by enlarging the opening around the ground stud. This work will be performed by your dealer at no cost to you.
If you have other questions or feedback, you may contact our Polaris Owner Connections Department at 1-800-765-2747 to speak with a representative.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction for riders to enjoy.
- Polaris Off-Road Vehicles
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall go to www.polaris.com/en-us/off-road-recalls/.
