The following is a copy of the A-24-04 Consumer Email issued on 8/22/2024. Vehicles affected by the bulletin will receive notification by letter to the address the vehicle is registered to.
Dear Polaris Owner,
Polaris has determined that some Model Year 2023-2024 Polaris Sportsman 850, XP 1000, and XP 1000 S ATVs may experience a fuel leak at the fuel pump flange outlet. A fuel leak at the pump flange outlet could flow in close proximity to a hot surface, posing a fire hazard and risk of serious injury. Our records show you have purchased an affected vehicle. Polaris has informed the Consumer Product Safety Commission (CPSC) about the issue.
Our records indicate that you are the owner of an ATV affected by Safety Recall A-24-04.
Contact your authorized Polaris dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris dealer. This repair should take approximately 1 hour. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle.
Owner Next Steps:
- DO NOT OPERATE YOUR VEHICLE until this safety recall has been completed by your dealer.
- Visit our Product Safety Recall web page to verify if your off road vehicle is impacted by this safety recall. Search for the model or vehicle identification number (VIN) on the site to confirm.
- Immediately stop using the vehicle and schedule an appointment with an authorized Polaris dealer. Do not attempt repairs yourself. Your local dealer can be found on our Dealer Locator web page.
Dealership Next Steps:
To address this concern, Polaris has authorized your dealer to install a new fuel pump. This work will be performed by your dealer at no cost to you.
If you have other questions or feedback, you may contact our Polaris Owners Connections Department at 1-800-765-2747 to speak with a representative.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction for riders to enjoy.
- Polaris Off Road Vehicles
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall go to www.polaris.com/en-us/off-road-recalls/.
