Polaris is working hard to produce safe, high-quality vehicles. We, along with many other industries, have experienced pandemic-related supply chain constraints, shutdowns and logistical challenges that have caused disruptions in our manufacturing processes.
Polaris is taking necessary actions to do what we can to combat these challenges, but delays remain. We recognize this is a frustrating time for consumers that are excited to receive their new vehicles. Please know that Polaris is working diligently to produce and ship new products to dealerships to fulfill orders. We have provided responses to frequently asked questions below and recommend you work with your dealer on specific orders. We again apologize for the frustration this has caused and thank you for your patience and for choosing Polaris.
Why are orders taking so long?
Polaris is working hard to produce safe, high-quality vehicles. We, along with many other industries, have experienced pandemic-related supply chain constraints, shutdowns and logistical challenges that have caused disruptions in our manufacturing processes. Polaris is taking necessary actions to do what we can to combat these challenges, but delays remain.
When will I get my order?
Unfortunately at this time, due to the supply constraints listed above, orders may take 12+ weeks to ship out from the factory. Your dealer is your best point of contact for order-related information.
When can I order a premium model?
Due to heightened demand and supply chain constraints, availability of our premium models is extremely limited. We are allocating product to dealerships on a monthly basis. Talk with your dealer to understand availability. Dealers have the most up-to-date information on their inventory and order bank.
My neighbor ordered the same unit after me and received it before me.
Generally speaking, orders are shipped on a first-in, first-out basis. There are many factors that affect order timing including pre-sold status, parts availability and manufacturing capacity that may create exceptions.
How do I check the status of my order?
We now have an online order tracking portal available to view your Off-Road Vehicle and Slingshot order status! Sign up for a Polaris Account and visit the Vehicle Orders page to see when your vehicle is scheduled to be built and delivered to your dealer.
To get started, create an account by utilizing the email address you provided to your dealership when you placed your order. Full instructions for setting up an account can be found in Polaris Account Experience. A step-by-step guide for tracking your vehicle order can be found in Vehicle Order Tracking Portal.
Note that it may take 1-2 days before the timing estimate is available within your account. It is currently only available for ATV, RANGER, RZR and Slingshot orders, and the dates are subject to change.
I created a Polaris Account to track my order, but it isn't showing up. Why?
Once your account is created, it may take 1-2 days before the timing estimate is available. If your Orders page does not include a Vehicle Orders section or if you do see your order but without a timing estimate, try checking back again soon. You also need to ensure you created the account under the same email address you provided to your dealership. If you continue to have issues, you may contact Polaris Customer Support at 1 (800) 765-2747. Please note, this feature is currently not available for customers outside of the U.S. and Canada.
Why did my order progress go backwards?
Some vehicles going through final preparation and inspection are deemed to not be at our high quality standards. Because of this, it is possible your order will be fulfilled by the next available machine.
My online tracker was there but then went away. What happened?
Any canceled orders or completed orders (triggered by a warranty registration via your dealership) will be removed from the order tracking portal.
Can I pick up my vehicle as soon as it arrives at my dealer?
With additional demand, dealerships are busier than usual and may need additional time to prep your new vehicle and deliver it to you. We ask for your continued patience as our dealership network is working as hard as they can to assist all customers in a timely manner.
For more information, contact your Polaris Dealer.
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