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IT Service Desk Access Management Specialist

Posted on jul 7, 2023 Full time R18965
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At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Job Summary

The IT Service Desk Access Management Specialist is responsible for creating, removing, and maintaining account permissions and access controls for our IT solutions and systems. This role supports Polaris’s worldwide IT operations, providing access management support to Polaris users with exceptional and professional customer service.  Responsibilities also include supporting employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation, where appropriate. The IT Service Desk Access Management Specialist participates in required access management audits and ensures compliance with security policies and best practices.

Essential Duties & Responsibilities:

Accounts operations for users provisioning and access management in IBMi, Active Directory, SailPoint, and other services

  • Manage user accounts and directory information requests for additions, changes/corrections, and removals
  • Process and troubleshoot user access requests, including capturing necessary authorizations and approvals
  • Perform accounts and access revocation when users’ roles change or the user is no longer affiliated with the organization
  • Contribute to the management of Active Directory groups and user attributes as necessary to control user access
  • Manage access control groups, object level access, and necessary approvals for transactions in Active Directory and IBMi
  • Maintain audit trail records for changes
  • Manage access approvals and records through ServiceNow
  • Contribute to continuous improvement of the service request workflow for the request routing to the appropriate approvers and fulfillment teams
  • Effectively communicate with customers and peers
  • Champion and maintain compliance with Polaris security policies and best practice directives
  • Foster relationships with employee and user data owners
  • Train other team members on new existing processes, being an escalation point of contact to provide internal team support
  • Collaborate with other IT support teams
  • Develop and maintain trend analysis and reporting through ServiceNow

Process development, improvement, and automation

  • Innovate and suggest enhancements for accounts creation and access provisioning processes
  • Document processes and workflows with and without visual representation
  • Continually review existing processes for gaps and areas for improvement
  • Play an important role in the ideation, design, and development of automation for repetitive and time-sensitive processes, and eliminating human error factor
  • Participate in Identity and Access Management related projects
  • Evaluates process improvements in workflow and best practice using ITIL foundations best practice.

Skills, Knowledge & Education:

  • 2-year technical degree or equivalent experience required
  • Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
  • Ability to multi-task and meet deadlines required
  • Excellent communication and customer service skills required
  • Advanced written and verbal communication skills in the English language required
  • General or intermediate knowledge of Active Directory required
  • Previous experience providing access management support required
  • Experience using ServiceNow or similar issue-tracking systems required
  • Intermediate experience with Windows-based applications such as the Microsoft Office suite required
  • Demonstrated discretion while handling confidential or personal data required
  • General understanding of large computing systems such as IBMi (AS400) preferred
  • 2+ years of experience working in a corporate service desk setting preferred
  • 2+ years of experience participating in access management audits; gathering user populations and sampling evidence preferred

Working Conditions:

  • Standard office environment
  • Working a second or third shift on a rotational basis may be required

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.  Apply today!

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.  

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.