Fixed Operations Area Manager - Great Lakes
Field SalesAt Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
Job Summary
The Fixed Operations Area Manager is responsible for executing the Fixed Operations strategy to measurably improve dealer profitability, service operations efficiency, customer retention, owner repurchase, and customer experience within the Polaris Off-Road dealer network. The Fixed Operations Area Manager supports continued development and implementation of dealer best practices to deliver industry-leading customer experiences aligned with Polaris’ strategic initiatives including customer obsessed, highly efficient, profitable growth.
Position ideally located in Wisconsin or Michigan, with potential to travel across the Great Lakes Region (WI, MI, IL). Candidates must live within a reasonable distance from a major metropolitan airport within either Wisconsin &/or Michigan.
Job Responsibilities
Consults one-on-one with dealers on service and parts department processes, department goal setting and planning.
Utilize dealer data and tools to identify focus areas of opportunity
Partners with dealers to enhance the customer experience through growth in service and parts sales and operations capabilities.
Responsible for implementing and maintaining fixed operations processes to support the achievement of objectives
Establish dealer best practices to achieve target completion rates of safety and service bulletins.
Conduct in-dealer training and education to support Fixed Operations process improvement
Supports efforts to cascade learnings and best practices through field training and communications, and dealer network wide initiatives to facilitate best practice sharing
Utilize service industry trends to maintain competitive advantage in the marketplace. Fixed Operations Area Manager will need to be at the forefront of new technology, best practices, tools and customer behaviors that will enhance the overall sales and customer experience.
Continuously seeks knowledge through hands-on experience, formal and informal education, training/seminars, and internal and external networking.
Education Specifications
Bachelor’s Degree in business or related field is strongly preferred
Experience Requirements
Minimum of 3 years of related service leadership experience with dealerships &/or OEMs in a related role
Strong understanding of dealership operations, service process improvement, customer experience, operational efficiency, business development, and financial systems
Experience working directly with dealership staff, preferably dealership owners and managers
Position requires up to 75-80% travel
Proficiency in Microsoft Office products
Preferred
Fixed operations experience in similar industry is strongly preferred (automotive, powersports, marine)
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.
About Polaris
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com
EEO Statement
Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.