Specialist, IT Client SupportMonterrey
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on support for corporate tier 3 IS teams.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
Ticket and time tracking using our ITSM solution, ServiceNow
Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
Administration of Active Directory and O365 for all user and end-user system objects
Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
Maintain ongoing computer refreshes and setups
Create documentation, standard work, and knowledge base articles
Act as a local resource for Worldwide Service Desk projects
Participation in after hours on-call support may be required
SKILLS AND EXPERIENCE
- 3-5 years’ experience working in an enterprise helpdesk setting required
Must have Professional Title certificate
Intermediate/Advanced English communication skills
Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
Advanced knowledge of Windows 7, Windows 10, and server operating systems required
Experience configuring and maintaining laptops and desktops in an enterprise environment required
Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
Self-motivated with the ability to work independently and/or collaboratively with remote peers
Excellent communication and customer service skills required
Required to work 3rd shift onsite support (one week, every 3rd week)
Manual and physical dexterity required
Must be able to lift 40 + pound equipment
Warehouse, office, and manufacturing environment
Occasional travel may be required
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com
Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.