The following is a copy of the S-23-02 Consumer Letter issued on 8/31/2023. Vehicles affected by this stop ride will receive a notification by mail to the address the vehicle is registered to.
Dear Polaris Owner,
Polaris Industries Inc. is issuing a Stop Ride notice to affected owners of Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS snowmobiles because of an increased risk of primary (drive) clutch failure. The failure can cause the clutch or clutch components to be separated from the unit, posing a potential injury hazard to consumers.
Polaris is currently evaluating a repair for this concern. At the time of availability, Polaris will notify dealers and reply to you by mail (and email if available). This work will be performed by your dealer at no cost to you. Polaris has informed the Consumer Product Safety Commission about the issue.
What you should do:
DO NOT OPERATE YOUR VEHICLE.
AFTER Polaris has informed you of a repair and parts availability, contact your authorized Polaris dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris dealer.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received.
If you need assistance contacting or locating a Polaris dealer, or if you have questions your Polaris dealer is not able to address, contact our Polaris Owner Connections Department at 1-800-POLARIS (765-2747) or go to https://www.polaris.com/en-us/self-help/.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.