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Polaris GEM Strengthens Customer Support In Changing Environment

Minneapolis, August 12, 2020 – Polaris GEM and its dealers have reengineered the customer and rider experience to accommodate the world’s current situation. Together they’ve launched new accessories, grant assistance, financing and leasing, contactless support, and new virtual shopping to keep professionals moving forward. To meet customer demand, Polaris has continued to manufacture vehicles in the U.S., and service support lines are open. Polaris has always been agile, innovative, and a customer centric company, and these times are no different.


Occupant Divider Kits

Organizations across the United States continue to use GEM vehicles as a part of shuttle, delivery, facilities maintenance, public safety or other service operations. To help support these organizations and other GEM customers, Polaris is launching divider kits that enables the operator to minimize direct contact between occupants riding in a GEM. Polaris engineered the kits with clear, marine-grade vinyl for durability and minimal impact on visibility. The dividers separate driver and passenger sides of the vehicle, as well as each passenger row front to back. Installation and removal are straight-forward with no special tools required for the sturdy straps and snaps that secure the occupant divider to the vehicle. Occupant divider kits are available for GEM models e2, e4, e6 and eLXD.


Cincinnati-based Oggo® uses GEMs to provide app powered, point-to-point transportation enhancing lifestyle, retail, campuses and entertainment scenes of dense areas. “As a shuttle company, our service has always been focused on providing fun, flexible, safe and clean transportation – and providing safety is more important than ever,” said Dustin Grutza, co-founder, Oggo. “Polaris GEMs are our go-to fleet vehicle and they inherently have greater separation than traditional public transit with individual doors and windows. To further separate our drivers and passengers, we’re glad Polaris is offering occupant dividers.”



Polaris has a history of helping organizations that serve our community and recognizes the important role grants play in funding. They’ve strengthened this commitment through a grant assistant program geared toward state and local government, and educational customers.


Contactless Shopping, Service and Support

Electronic forms of shopping, service and support have always been available, but even more so now with an increased emphasis toward expanding alternatives to in-person options. The website continues to be a resource for customers with Find & Compare shopping tools, product specs and Build & Quote virtual shopping for GEM to build new vehicles online. Customers can contact Polaris for service support by filling out a contact us form or call 800-239-3627 to speak with a service representative directly.


Backed by more than 65 years of Polaris innovation, Polaris Commercial offers a comprehensive line of durable, versatile and customizable work vehicle solutions for transporting people and hauling equipment in urban environments and industry applications. GEM, Pro XD, and Taylor-Dunn vehicles are engineered with the customer’s needs in mind to be dependable, safe, sustainable and to increase productivity. The dedicated and specialized employees of Polaris Commercial provide end customers with simple purchasing processes based on individual needs, dedicated customer support and a worldwide network of dealers for localized service.


Editor Note: For high-resolution images, video and data sheets, please visit or contact Katie Paulson,


Polaris Commercial |


About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2019 sales of $6.8 billion, Polaris’ high-quality product line-up includes the Polaris RANGER, RZR and GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris’ presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. 


©2020 Polaris Industries Inc. Oggo® is a registered trademark of Oggo LLC


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