The following is a copy of the C-25-01 Consumer e-mail issued on 3/6/2025. Vehicles affected by this recall will receive notification by mail to the address the vehicle is registered to.
Dear Polaris Owner,
Polaris has determined that on some Model Year 2025 Pro XD Full-Size Kinetic vehicles, a crack may develop on a component within the vehicle's charging system, potentially allowing water to contact high voltage charging harness components. If this occurs, a short circuit may develop while the vehicle is being charged, which could result in a fire and pose a risk of severe injury. Our records show you have purchased an affected vehicle. Polaris has informed the Consumer Product Safety Commission (CPSC) about the issue.
Our records indicate that you are the owner of a Polaris Commercial vehicle affected by Safety Recall C-25-01.
Polaris is currently evaluating a permanent engineered solution for this concern. At the time of availability, Polaris will notify dealers and reply to you by mail (and email). This work will be performed by your dealer at no cost to you.
What You Should Do:
While Polaris is developing a permanent engineered solution for this concern, take the following steps to continue operating your vehicle:
- Do not wash the vehicle, or operate/park the vehicle in rain, snow, or standing water.
- Charge your vehicle outside. As a reminder, connect the EVSE wall plug directly into the outlet. Never use any device between this connection (e.g., extension cords, grounding adapters, multi-outlet splitters or power strips, surge protectors, timers, or smart home adapters).
- Upon plugging in the vehicle, monitor initial charging for charging errors or abnormal noises. If a charging error occurs or abnormal noises are observed, unplug the vehicle, and do not attempt any further charging. Contact your dealer to have the vehicle inspected.
Owner Next Steps:
- Failure to follow these instructions could result in a fire and pose a risk of severe injury.
- Your local dealer can be found on our Dealer Locator web page.
- Visit our Product Safety Recall web page to verify if your off road vehicle is impacted by this safety recall. Search for the model or Vehicle Identification Number (VIN) on the site to confirm.
If you have other questions or feedback, you may contact our Polaris Owner Connections Team at 1-800-765-2747 to speak with a representative.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
- Polaris Commercial
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