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Manager, Polaris Adventures Account Management

Plymouth, MN
Posted on Jun 6, 2023 Full time R18453
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At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Purpose: Leading a team of Regional Account Managers, The Account Management Manager acts as the owner for Outfitter and network performance for the Western half of the United States. Driving new initiatives into production and gaining team buy in on new ideas while aiding and directing the Regional Account Management Team on activities in onboarding, maintaining, and growing the business. This role will work in conjunction with the Sr. Operations Manager in workforce planning and optimization.

Key Responsibilities*:

  • Coach / Lead Regional Account Managers
    • Develop trust with employees through fairness, confidentiality, and leadership
    • Leverage skill of the team to complete tasks / projects; empowers team to act and intervenes where appropriate
    • Holds accountability to team and coaches to autonomy
  • Customer Service
    • Direct team to establish outreach cadence (written & verbal) and expectations early; continuously build value proposition of ADV & Select with assigned outfitters and vendors
    • Direct team to anticipate and manage the needs of outfitters; work with Team Leads to build and deploy Outfitter improvement plans highlighting growth opportunities / initiatives, program compliance, and NPS improvement.
    • Nurture ongoing outfitter relationships by establishing quality initiatives within the department to achieve industry leading quality; act as an escalation point on specified issues
    • Understand network business model & customer to address escalated pain points promptly and leverage knowledge & best practices across the network
  • Communication
    • Present new opportunities or ideas tailored to outfitters, customers, or internal stakeholders using available data or trends
    • Communicate and escalate pertinent information to the leadership team and relevant team members (e.g., competitive intelligence, expansion and growth initiatives, marketing activities).
  • Process and Procedure
    • Assist in the build and management of standardized implementation and support processes
    • Maintain clear documentation of processes and requirements or issue management for root case analysis and countermeasures.
    • Lead with a mindset of continuous improvement and provide metrics to showcase results and drive behaviors. Escalate issues and make improvements where needed.
    • Ensure timely and successful implementation and training on all packages/solutions; coordinate with internal/external vendors, suppliers, and consultants
  • Decision Making and Recommendations
    • Use available data sources (market trends, ride statistics, etc.) to build accurate network fleet size/mix, formulate strategic plans, and direct activity of Account Managers
    • Lead with a mindset of continuous improvement and provide metrics to showcase results and drive behaviors. Escalate issues and make improvements where needed.
    • Partner in prospecting and qualification activities for renewals and expansion opportunities.

Key Characteristics:

  • Adaptability – able to support evolving and unknown program
  • Communication / Spokesperson - Voice of outfitter/RAM for program roll outs
  • Collaboration – Communication plans cross functionally, with RAMs, and with Management
  • Relationship Building – Ability to quickly establish rapport and be a trusted advisor to outfitter and RAM. (Partner support)
  • Organization / Deadline Driven – say/do ratio. If you agree to something (outfitter facing, internal, program rollout, etc), ensure timing is met or renegotiated. (CBM)
  • Detail oriented – Organize, document and report out accurately

Experience Required (Must Have):

  • Bachelor’s Degree in business, marketing, sales or similar field is required
  • 7+ years in relationship management (account manager, client development, &/or small business process consulting)
  • 2+ years of experience leading and motivating small to midsize teams, driving results and exceeding expectations
  • Presentation (build and deliver polished presentations in PPT)
  • Ability to analyze data and make meaningful recommendations
  • Build rapport and influence, using diplomacy, to drive program participation and outfitter success in meeting growth and expansion objectives
  • Works professionally and effectively with a diverse group of internal and external stakeholders to build strong relationships with customers and team members; resolve conflicts or concerns as they arise.
  • Deliver client-focused solutions based on customer need; negotiate challenges, remove barriers and work through issues
  • Listens for conflicts or challenges and provides solution-oriented recommendations
  • Demonstrated ability to balance competing priorities or time demands; think conceptually, formulate, and strategically plan.
  • Remains flexible and open minded to accommodate additional duties as assigned

Experience Required (Nice to Have):

  • 4+ years of people leadership experience overseeing/managing/coaching a remote workforce
  • Entrepreneurial mindset with understanding of small and mid-size businesses
  • Background in franchising or multi location businesses
  • Needs based selling mindset- bring others along by selling benefits of program
  • Experience with change management / leading teams through change
  • Ability to work a hybrid in-office work schedule 3 days/week out of our Plymouth, MN office.


We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.  Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing.  Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.  Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.  

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.