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Service Engineer, Commercial

Medina, MN
Posted on Jan 17, 2023 Full time R16221
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At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.


The Polaris Commercial team provides utility vehicle solutions to Business-to-Business and Business-to-Government customers as well private-label partnerships. Our exceptional customer support is a critical competitive advantage, and we refuse to compromise when it comes to taking care of the customer. The Commercial Service Engineer is responsible for all service activities related to the Commercial product line(s). The successful applicant will be a cross functional lead for service, actively participating in all new product development (Polaris Development Process - PDP) activities and will lead all field campaign execution tasks related to Commercial products. This position acts as the liaison between Technical Service and Design Engineering to evaluate the serviceability and maintainability of products during design. They will identify service concerns for future and current products and recommend adjustments to design. 


This role requires a proven track record in execution, relationship building, communication, project management, and the ability to operate both independently and within a cross functional team environment. This individual will be accountable for completion of all service deliverables in areas including but not limited to: serviceability, maintenance, service parts and accessories, service manuals, knowledge articles, service tools, diagnostic tools, internal/external training, and field communications. This will be accomplished by both leading others and self-completion of deliverables. The following are the primary focus areas:

Lead the serviceability and maintainability aspects of new product development

  • Lead all aspects of service readiness and support for the Commercial product line(s)
  • Simplify the serviceability of the assigned product line(s) such that they are maintenance free or can easily be serviced by the customer or dealer
  • Publish a finalized version of the Serviceability Specification that has been reviewed and agreed upon by the entire cross functional team at Concept Selection Review on all new projects
  • Ensure that Service is an active member of all new project teams starting at or shortly after Gate One
  • Represent the Service Department on all product development projects; provide information on new product development with regards to service
  • Work with Design Engineering, Quality, and Manufacturing Engineering to eliminate service issues during design; maintain expertise about PDP, service technologies, manufacturing processes, quality processes, and the design process
  • Ensure flat rates are available for new products and that they are kept up to date for all products
  • Serve as the go-to person for all assigned product line(s) serviceability and maintainability issues (new product development and existing field issues)
  • Provide input to owner’s, service, and parts manuals, as well as other product technical resources such as dealer training materials
  • Lead development of special tools required to service the specified product line(s)
  • Work with Engineering to ensure Polaris Digital Wrench diagnostic software is updated to support new and existing products
  • Attend and be an active member of all assigned product line(s) team meetings

Lead bulletin/field campaign execution and service-related communications

  • Represent Service in Post Sales Surveillance activities to identify potential issues for the assigned product line(s)
  • Recommend cost effective plans to resolve field issues as the expert on all available methods of internal and external communications to the dealer network
  • Maintain communication on product issues with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing, Legal, Quality, and Customers
  • Manage all aspects of the Bulletin Field Execution Process
  • Assist with procurement credits from vendors


  • Provide assistance to help resolve escalated customer and dealer inquiries
  • Responsible for special projects and reports for maintaining a high-quality service reputation for Polaris products and for maintaining good customer relations
  • Work within the Technical Service and Warranty team to standardize service processes
  • Maintain comprehensive service knowledge of Polaris products
  • Other responsibilities, as assigned

Key Abilities

  • Ability to adapt to, and execute in alignment with the business values, direction, and priorities, maintaining customer focus in all aspects of the role
  • Ability to maintain strong working relationships and work cross functionally with various teams across, up and down the organization to achieve results
  • Ability to rapidly adapt to changing circumstances, take initiative, and own outcome
  • Ability to manage a heavy workload, prioritizing appropriately, working with minimal supervision within set guidelines and escalating concerns when appropriate
  • Ability to compromise and come to agreeable solutions that provide the best possible outcome for all involved parties
  • Gathering input and alignment on decisions from stakeholders and communicating outcomes effectively
  • Self-confidence and track record of success professionally managing difficult conversations under contentious circumstances
  • Highly motivated, detail- oriented, self-starter with ability to work under pressure individually or in a team environment
  • Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution


  • Bachelor’s degree in Engineering
  • 3+ years of related experience in Automotive Technology, Electrical, Mechanical, or Manufacturing Engineering, Industrial Science or other related field
  • Strong aptitude in gas, diesel and electric vehicles
  • Both mechanical and electrical technical proficiency and work experience required
  • Excellent analytical, communication and problem-solving skills
  • Experience in project management, data analytics and building processes
  • Excellent leadership skills and track record with ability and desire to take on a larger role in the future
  • Proficient in Microsoft Office applications, SharePoint, and typing with aptitude to quickly learn Polaris’ core systems
  • Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology to people in varying levels of the organization and with varying levels of technical understanding
  • Strong interpersonal skills


  • Preferred location – Hybrid role, with the ability to regularly be in the Wyoming, MN and Medina, MN offices
  • Standard fast-paced office environment – extended periods of sitting required
  • Interaction with dealers, customers, and cross-functional teams
  • Limited travel, up to 25% of the time

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.  Apply today!

About Polaris

As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2021 sales of $8.2 billion, Polaris’ high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle® midsize and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio. Polaris’ presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.