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SELF HELP
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DEALER HELP
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POLARIS HELP
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THE WAY OUT HELP CENTER
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Self Help
For your convenience we have provided you information that riders have inquired about. Click on Self Help to the left to get started.
Dealer Help
Polaris dealers are the best resource for all your sales, parts, accessory, and service needs. Click on Dealer Help to the left to get started.
Polaris Help
Polaris Help is here when Self Help and Dealer Help are not able to address your questions. To get started click on the Contact Us to the left and sign in so we can gather information in order to serve you.
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General |
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| Q. |
What Does Polaris Do? |
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Polaris designs, engineers, manufactures and markets snowmobiles, all-terrain vehicles, Victory motorcycles and the Polaris RANGER for recreational and utility use. |
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| Q. |
Where can I get a Snow Demo Tour Waiver? |
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Please click here for your Snow Demo Tour Waiver. If you speak French, please click here. |
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Where is Polaris Located? |
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The Corporate Headquarters are located in Medina, Minnesota USA.
Roseau, Minnesota is the original birthplace of Polaris, and currently houses design and manufacturing of Polaris Snowmobiles, ATV’s and the Polaris RANGER.
Osceola, Wisconsin is where many Polaris parts are manufactured and also home to the Victory Motorcycle Engineering Department.
Spirit Lake, Iowa is home to the manufacturing of ATV’s, RANGER, and Victory Motorcycles.
There are also many other locations, distributors, and wholly-owned subsidies worldwide.
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| Q. |
Who can I contact about Polaris Products |
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Contact your local authorized Polaris dealer as they are your best resource for any product information, pricing, and availability. The Polaris website is also an excellent resource for the latest information and details on all new Polaris Products. Check back often for updates and details on new products. Also see the Contact Us section to contact Polaris directly.
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| Q. |
Where can I tour a Polaris Plant? |
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There are four locations that currently give tours.
Roseau, MN Near Canadian border 218-463-4099 and press 5 for Factory Tours THE POLARIS EXPERIENCE CENTER Experience.Center@Polarisind.com 218-463-4999
Spirit Lake, IA - Near MN/IA border 712-336-6733 for Factory Tours. Spirit Lake, IA is not doing public plant tours until August 2011. Tours are on Wed and Fri am at 9:30am with a prior appointment only!
Osceola, WI - Near WI/MN border 715-294-3370 and ask operator to schedule a tour |
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| Q. |
How do I contact my closest authorized Polaris dealer? |
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How do I find an International Polaris Dealer? |
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International Polaris Dealers and Distributors may be found in the Find a Dealer section. |
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| Q. |
Who owns Polaris? |
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Polaris is a publicly held company, Polaris Industries Inc. trades on the New York Stock Exchange and Pacific Stock Exchange under the symbol "PII," and the company is included in the S&P SmallCap 600 stock price index.
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| Q. |
I'm interested in shareholder information or I have a shareholder question. |
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How do I find out about employment at Polaris Industries Inc. |
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How do I become a Polaris Dealer? |
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I want information regarding Polaris racing. |
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| Q. |
Can the site help me decide which vehicle is best for me? |
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Polaris Industries Inc. contains information about all of the current Polaris product lines. The website contains information including specifications, features, benefits, and detailed pictures for you to determine which product would be best suited for you. |
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| Q. |
Can I buy Polaris Products online? |
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Polaris Industries is a dealer based company. All vehicles must be purchased through an authorized Polaris dealer.
Polaris Consumers can; however, purchase apparel and vehicle accessories anytime at www.purepolaris.com. Parts, apparel, and accessories not found on the website, must be purchased through your local authorized Polaris Dealer. |
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Where can I purchase Polaris Accessories and Apparel? |
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| Q. |
Where can I find maintenance information for my vehicle? |
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Your Owner’s Manual contains all relevant maintenance information regarding your vehicle. Download an owner’s manual or contact your local authorized Polaris Dealer. |
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| Q. |
How do I find vehicle information designed for vehicle owners? |
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Your Owner’s Manual contains all information designed for vehicle owners, including safety, operation, maintenance, and warranty information. Download an owner’s manual or contact your local authorized Polaris Dealer. |
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| Q. |
Can you tell me the availability and pricing information for a specific part? |
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Check with your local authorized Polaris dealer for pricing and availability of any Polaris part. Your dealer will have current up-to-date pricing and availability information. Click here to find your nearest dealer. Selected Polaris accessories and apparel are available on the Pure Polaris website or by calling 1-800-POLARIS. |
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| Q. |
How do I submit product ideas to Polaris Industries? |
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You may submit product ideas, suggestions, and concerns to Polaris Industries, Inc. via mail. See the Contact Us section for our address. Due to the volume of inquiries we receive, we cannot promise that your submission will receive a response.
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| Q. |
Does Polaris Industries Inc. sponsor charities or community programs? |
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Polaris Industries Inc. supports many charities and community programs. Regional events are handled in parntership between Polaris and our authorized Polaris dealers. Please contact your local Polaris dealer for further qualification details. A local Polaris dealer can be found at www.polarisindustries.com. Corporate/National event requests are processed by mail submission. Please send a letter wtih your contact information to Polaris Industries, Attn: Corporate Marketing.
Check our website often for updates, details, and upcoming events.
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| Q. |
Where can I get an owner’s manual? |
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Where can I get a service manual? |
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Contact your local authorized Polaris Dealer regarding the purchase of a Service Manual. |
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History |
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| Q. |
What is the history of Polaris Industries Inc? |
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Learn more about the history of Polaris Industries, Inc. |
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I want to learn about the original Polaris founders, David Johnson, Allen Hetteen and Edgar Hetteen. |
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Is there a Polaris museum? |
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Maintenance |
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| Q. |
Why should I perform maintenance on my vehicle? |
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Careful periodic maintenance will help keep your vehicle in the safest, most reliable condition. Inspection, adjustment and lubrication of important components are explained in the periodic maintenance schedule found in your owner’s manual. If your vehicle comes equipped, use the instrument cluster’s programmable service interval mode to help determine when maintenance service is due. |
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When should I perform maintenance on my vehicle? |
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Maintenance intervals are based upon average riding conditions and an average vehicle speed of approximately 10 miles per hour. Vehicles subjected to severe use, such as operation in wet or dusty areas, should be inspected and serviced more frequently. |
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| Q. |
How should I inspect my vehicle? |
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Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts, use genuine Polaris products available from you Polaris Dealer. |
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| Q. |
Who can perform maintenance on my vehicle? |
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Although you may perform your own maintenance it is best to have an Authorized Polaris Service center perform any necessary maintenance required for your vehicle. To find an Authorized Polaris Service center in your area visit our Dealer Locator. |
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Service Bulletins/Recalls |
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How does Polaris determine when a recall or service bulletin will be issued? |
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A recall or service bulletin is a determination by Polaris that some action is needed to correct a product defect related to safety, emissions, or other regulatory requirements. In the event that a recall or service bulletin is issued, you may be required to bring your Polaris product to an authorized Polaris Dealer for service work. If your vehicle is not affected, it may be because it was built at a different time or using a different part than the affected vehicle. |
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Where can I get a Recall or Service Bulletin performed? |
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| Q. |
Can I perform the service bulletin or recall work? |
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To ensure correct Polaris parts are used and proper repair procedures are followed, we require all recalls and service bulletins be performed by an authorized Polaris Dealer who will perform the recall service at no charge. |
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| Q. |
Does my Polaris have an outstanding recall or service bulletins? |
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Check with your local authorized Polaris Dealer to find out if your product has any outstanding service bulletins. Your dealer will notify you of any outstanding Service Bulletins or Recalls. If you have your VIN(Vehicle Indentification Number) available, you may find this information about your vehicle at www.purepolaris.com, select the appropriate vehicle, and choose Vehicle Information under the Service & Support header at the bottom of the page. |
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Warranty |
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| Q. |
How Long Is My Factory Warranty? |
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A one-year limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for the following products:
Snowmobiles
Personal Watercraft
Sport Boats
Victory Motorcycles
Polaris Professional Series
Polaris Accessories
Polaris Apparel
The Polaris Octane Personal Watercraft does not carry a manufacturer’s warranty.
Products used commercially or for rental purposes may carry varied warranty periods. Contact your local Polaris dealer for more information.
A six-month limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for the following products:
ATV
RANGER
Polaris Professional Series rental equipment
Products used for racing do not carry a manufacturer’s warranty.
This warranty covers the parts and labor charges incurred for repair or replacement of defective components during the warranty period only. This warranty begins on the date of purchase and is transferable free of charge via a Polaris dealer. |
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| Q. |
What Does My ATV Warranty Cover? |
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Limited Lifetime Belt Warranty
2001 to current year Polaris ATVs, Rangers, Polaris Professional Series, and Sportsman 6X6s carry a Limited Lifetime Warranty on drive belts. To qualify for this belt warranty policy, the owner must follow the recommended maintenance schedule with their Authorized Polaris Dealer. The belt itself must be deemed defective using the guidelines given to the Polaris dealer by the manufacturer of the belt and Polaris Industries. This warranty will not cover belt replacement due to operator error, normal wear, or belts that fail due to lack of proper clutch maintenance.
Six Month Factory Warranty
A six-month limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for ATV’s.
Products used for racing do not carry a manufacturer’s warranty.
This warranty covers the parts and labor charges incurred for repair or replacement of defective components during the warranty period only. This warranty begins on the date of purchase and is transferable free of charge via a Polaris dealer.
Drive Chain Warranty
Polaris gives a one year limited warranty which only involves units with chain driven drive systems which covers the final drive chain for failures due to defects. This warranty covers the parts and labor charges for repair or replacement of defective parts which are covered by this warranty. This warranty begins on the date of purchase.
Lifetime Axle Warranty (Predator Only)
Beginning with the ’05 model year, all Predator 500 ATV’s (including Predator 500 TLD Edition) are eligible for a “Limited Lifetime Warranty” against breaking or bending of the axle. To qualify for this axle warranty policy, an owner must follow the recommended maintenance schedule with their Authorized Polaris Predator Dealer. This is a limited warranty against breakage or bending of the axle only. This is not a guarantee that the axle will not break under extreme circumstances and should not be viewed as such. Secondary failures to other components will not be covered under this warranty policy. Your dealership technician must consult a Polaris Technical Service Representative prior to submitting a warranty claim for an axle. All axles will be recalled and authorization is pending parts inspection. |
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| Q. |
What Does My RANGER Warranty Cover? |
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Six Month Factory Warranty
A six-month limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for Ranger Utility Vehicles.
Products used for racing do not carry a manufacturer’s warranty.
This warranty covers the parts and labor charges incurred for repair or replacement of defective components during the warranty period only. This warranty begins on the date of purchase and is transferable free of charge via a Polaris dealer. |
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| Q. |
What Does My Watercraft Warranty Cover? |
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One Year Factory Warranty
A one-year limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for Polaris Watercraft.
The Polaris Octane Personal Watercraft does not carry a manufacturer’s warranty.
Products used commercially or for rental purposes may carry varied warranty periods. Contact your local Polaris dealer for more information. |
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| Q. |
What Does My Snowmobile Warranty Cover? |
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One Year Factory Warranty
A one-year limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for Polaris Snowmobiles.
Products used for racing do not carry a manufacturer’s warranty.
Products used commercially or for rental purposes may carry varied warranty periods. Contact your local Polaris dealer for more information.
2nd Year Engine Warranty
The 2nd year coverage applies only to qualifying Snow Check Purchases that have engine failures due to defects in materials and workmanship as determined by Polaris in its sole discretion. Coverage automatically begins upon expiration of the original factory warranty. The 2nd year engine warranty carries a $50 deductible per repair. This warranty applies to the first 5,000 miles or two (2) calendar years from date of registration, whichever comes first. Used snowmobiles do not fall under this warranty. |
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What Does Apparel & Accessories Warranty Cover? |
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Apparel & Accessory Warranty Policy and Procedure
Polaris Sales Inc. offers a one year warranty on all apparel and accessories. This warranty begins on the date of purchase by the customer. The customer must provide the dealer with a copy of his or her receipt verifying purchase date. This receipt should be sent to Polaris with the warranty paperwork for each Polaris warranty request. For warranty on apparel & accessories purchases made online please call 1-800 POLARIS.
All apparel and accessory items should be repaired by dealer whenever possible. Polaris will reimburse the dealership for repairs made during the warranty period. Customer may have the repair performed in-house or locally and submit a warranty claim for reimbursement.
Examples of items that should be repaired are listed below:
Loose or missing seam stitching
Missing snaps, clasps or buttons
Zippers
Helmet shields / hardware instead of entire helmet
Cover hardware or open seams
Only defective items will be considered under the Polaris warranty policy, and only items that cannot be repaired by dealer will be replaced. All Polaris apparel and accessories are subject to inspection before approval if recalled by the Polaris Warranty Department.
Exclusions from warranty coverage are accidental damage, normal wear and tear, abuse or improper handling or care, items ripped, torn, snagged, and any damages not caused by a defect in manufacturing. Also excluded are Polaris accessories that have been altered structurally, modified, neglected, improperly maintained, damaged during trailer transit, used for racing or purposes other than it was manufactured for.
Accessory Warranty
All accessory items are expected to be repaired by dealer whenever possible. Service parts are available through Polaris for most of the accessories offered. If parts are not available through Polaris they can be obtained from the manufacturer. Complete replacement of the item will only be warranted if the item is not repairable.
Warranty Repair for Warn ATV Winch
The following Warn winch service parts are available from Polaris: Mount Plates, Switches, Solenoids, Hook, Cable, Roller Fairlead, and Cable Strap. All other Warn winch service parts can be obtained by contacting the Warn Winch Company.
Warn Industries 12900 S.E. Capps Road Clackamas, OR 97015 1-800-543-9276 www.warn.com |
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| Q. |
What Is Not Covered Under My Factory Warranty? |
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Warranty Coverage and Exclusions
Warranty does not cover:
Accidental damage, normal wear and tear, abuse or improper handling, and excludes any failures that are not caused by a defect in material or workmanship.
Any product that has been altered structurally, modified in any way, neglected, improperly maintained, used for racing, or used for purposes other than for which it was manufactured.
Any damage which may occur during trailer transit or as a result of unauthorized service or the use of unauthorized parts or lubricants.
The warranty does not reimburse for work completed by an unauthorized service center.
This warranty does not reimburse for transportation expenses, use of a rental vehicle, time missed from work or vacation, or for downtime experienced due to service work.
This warranty does not guarantee the workmanship of an independent business, such as a Polaris dealer.
This warranty also excludes failures resulting from improper lubrication, improper engine timing, improper fuel, surface imperfections caused by external stress, heat, cold or contamination, operator error or abuse, improper component alignment, tension, adjustment or altitude compensation, failure due to snow, water, dirt or other foreign substance ingestion/contamination, improper maintenance, modified components, use of aftermarket components, unauthorized repairs, repairs made after the warranty period expires or by an unauthorized repair center; use of the product in competition or for commercial purposes, product which has been damaged by abuse, accident, fire, or any other casualty not determined to be a defect of materials or workmanship. |
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Maintenance Schedules |
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Your owners manual provides a list of recommended maintenance and maintenance intervals. |
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Transfer of Ownership |
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It is always important for Polaris to have the most up to date address and ownership information on your vehicle. In the event that a service bulletin or recall is issued on your machine having the most current information will ensure you are contacted. Your local dealer can update or complete a transfer of ownership.
If you are looking to register your vehicle with your state or province, in addition to completing the transfer of ownership with Polaris, contact your DMV or local agency. |
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Manufacturer Statement of Origin |
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An original MSO is issued when a new product is purchased from a Polaris dealer. A duplicate MSO can be issued by a Polaris dealer with required documentation. Please contact your local dealer for assistance. |
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Technical Diagnostics |
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While we can provide you some general information your dealer will always be your best resource for technical diagnostic. |
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Troubleshooting
- Your owners manual provides you a list of troubleshooting techniques. |
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Service Bulletins/Recalls
- Any Polaris Dealer can provide you with a list of service bulletins and recalls for your machine. |
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Maintenance
- Your owners manual provides you a list of recommended maintenance intervals.
- Q. When should I perform maintenance on my vehicle?
A. Maintenance intervals are based upon average riding conditions and an average vehicle speed of approximately 10 miles per hour. Vehicles subjected to severe use, such as operation in wet or dusty areas, should be inspected and serviced more frequently.
- Q. How should I inspect my vehicle?
A. Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts, use genuine Polaris products available from your Polaris Dealer.
- Q. Who can perform maintenance on my vehicle?
A. Although you may perform your own maintenance, it is best to have an Authorized Polaris Service center perform any necessary maintenance required for your vehicle. Find an Authorized Polaris Service center in your area. |
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Warranty
Your owners manual details your warranty coverage. See Common Rider Questions for answers to common warranty questions. |
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Owners Manual |
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Service Manual |
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Parts Manual |
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Accessory Catalog |
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Brochures |
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Online Training Tools |
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Payment and Ordering Item Information |
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General Pure Polaris Information |
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Shipping and Tracking Information |
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Return and Cancellation Information |
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Polaris Machine Information |
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There are three options when requesting maintenance information:
- Please view the section on maintenance in your owners manual.
- If you do not have an owners manual, please download one by logging on to Pure Polaris, and click on “Parts Catalogs”. You will then be able to view the maintenance section of the manual.
- Please contact your local authorized Polaris dealer for specific maintenance recommendations regarding your make and model.
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ATV |
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2010 ATV Brochure |
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RANGER |
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2010 RANGER Brochure |
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Snowmobiles |
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2010 Snowmobiles Brochure |
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Victory |
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2010 Victory Motorcycles Brochure |
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Change of Ownership |
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How do I change ownership? |
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If you have recently purchased a Polaris machine from a private party and would like to transfer the unit into your name, please contact your authorized Polaris dealer. You will need to fill out a "Change of Ownership Request Form". |
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Transfer of Extended Service Contract |
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How do I transfer the Extended Service Contract? |
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Please contact your local authorized Polaris dealer. You will be asked to fill out an "ESC Transfer Form". The transfer must be done within 30 days of purchasing the previously owned unit and there is a $25.00 fee. |
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MSO Request |
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What does MSO stand for? |
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Manufacturers Statement of Origin (MSO). This is a certificate of ownership that certifies the country of origin, and gives the description and Vehicle Identification Number (VIN) of the unit. |
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Checking Service History |
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What is my service history? |
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Contact any local authorized Polaris Dealer to obtain your repair history. Please have your information with you when you inquire (i.e. Proof of purchase, transfer of ownership, VIN). |
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Manuals, Brochures and Catalogs |
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Where can I find my manual. |
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You will be able to find all items at www.purepolaris.com. Owners Manuals will be found under "Parts Catalogs" and can be downloaded for your convenience. The brochures and catalogs can be viewed or purchased. You may also contact your authorized Polaris dealer for these items. |
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If you have questions or concerns about your vehicle, we suggest you follow these steps:
- Your authorized Polaris dealer is your best resource for your inquiry or concern.
- If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
- If your inquiry or concern cannot be resolved at the dealership level, please submit a request using the "Contact Us" link. This submission will create a case file which will be routed to Polaris Customer Service.
If you have questions regarding Donations please click here. For your Pure Polaris Order, please select Pure Polaris Assistance (left) under Self Help header to access FAQs(Frequently Asked Questions).
Marketing or vendor/supplier proposals or inquires, please mail proposals/inquiries to the corporate mailing address. Due to the volume of inquiries we receive, we cannot promise that your submission will receive a response.
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TELEPHONE
If you have questions or comments about Polaris Industries, please contact us by phone or mail.
1-888-704-5290
Available 8:00 a.m. - 11 p.m. CT Monday-Friday.
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CORPORATE MAILING ADDRESS:
Please note: this address is not intended as a place for receiving consumer questions or concerns pertaining to Polaris Industries products. If you have a question or concern with a product, please contact your local dealer. If they cannot resolve the issue, please contact us by phone or use the “Contact Us” link to the left.
Polaris Industries
Consumer Service
2100 Hwy 55
Medina, MN 55340-9770 |
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If you have questions or concerns about your vehicle, we suggest you follow these steps:
- Your authorized Polaris dealer is your best resource for your inquiry or concern.
- If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
- If your inquiry or concern cannot be resolved at the dealership level, please submit a request using the "Contact Us" link. This submission will create a case file which will be routed to Polaris Customer Service.
If you have questions regarding Donations please click here. For your Pure Polaris Order, please select Pure Polaris Assistance (left) under Self Help header to access FAQs(Frequently Asked Questions).
Marketing or vendor/supplier proposals or inquires, please mail proposals/inquiries to the corporate mailing address. Due to the volume of inquiries we receive, we cannot promise that your submission will receive a response.
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