[ - ] SELF HELP

Riders Manuals, Brochures & Catalogs
Riders Support
Pure Polaris Assistance
Common Rider Questions

[ - ] DEALER HELP

Dealer Locator
Maintenance Schedules
Brochures
Previously Owned Vehicles

[ - ] POLARIS HELP

Contact Us
Telephone & Mailing Address

 
THE WAY OUT HELP CENTER

Self Help

Self Help

For your convenience we have provided you information that riders have inquired about. Click on Self Help to the left to get started.

Dealer Help

Dealer Help

Polaris dealers are the best resource for all your sales, parts, accessory, and service needs. Click on Dealer Help to the left to get started.

Polaris Help

Polaris Help

Polaris Help is here when Self Help and Dealer Help are not able to address your questions. To get started click on the Contact Us to the left and sign in so we can gather information in order to serve you.

General
 
  Q. What Does Polaris Do?
 
 
Polaris designs, engineers, manufactures and markets snowmobiles, all-terrain vehicles, Victory motorcycles and the Polaris RANGER for recreational and utility use.
 
  Q. Where can I get a Snow Demo Tour Waiver?
 
 
Please click here for your Snow Demo Tour Waiver.  If you speak French, please click here.
 
  Q. Where is Polaris Located?
 
 
The Corporate Headquarters are located in Medina, Minnesota USA.
 
Roseau, Minnesota is the original birthplace of Polaris, and currently houses design and manufacturing of Polaris Snowmobiles, ATV’s and the Polaris RANGER.
 
Osceola, Wisconsin is where many Polaris parts are manufactured and also home to the Victory Motorcycle Engineering Department.
 
Spirit Lake, Iowa is home to the manufacturing of ATV’s, RANGER, and Victory Motorcycles.
 
There are also many other locations, distributors, and wholly-owned subsidies worldwide.
 
  Q. Who can I contact about Polaris Products
 
 
Contact your local authorized Polaris dealer as they are your best resource for any product information, pricing, and availability. The Polaris website is also an excellent resource for the latest information and details on all new Polaris Products. Check back often for updates and details on new products. Also see the Contact Us section to contact Polaris directly.
 
  Q. Where can I tour a Polaris Plant?
 
 
There are four locations that currently give tours.

Roseau, MN  Near Canadian border                    218-463-4099 and press 5 for Factory Tours     THE POLARIS EXPERIENCE CENTER          Experience.Center@Polarisind.com       218-463-4999 

Spirit Lake, IA  - Near MN/IA border                712-336-6733 for Factory Tours.  Spirit Lake, IA is not doing public plant tours until August 2011.  Tours are on Wed and Fri am at 9:30am with a prior appointment only! 

Osceola, WI  - Near WI/MN border                  715-294-3370 and ask operator to schedule a tour

 
  Q. How do I contact my closest authorized Polaris dealer?
 
 
 
  Q. How do I find an International Polaris Dealer?
 
 
International Polaris Dealers and Distributors may be found in the Find a Dealer section.
 
  Q. Who owns Polaris?
 
 
Polaris is a publicly held company, Polaris Industries Inc. trades on the New York Stock Exchange and Pacific Stock Exchange under the symbol "PII," and the company is included in the S&P SmallCap 600 stock price index.
 
  Q. I'm interested in shareholder information or I have a shareholder question.
 
 
Shareholder Information or Polaris Industries, Inc. - Our Company - Investor Relations.
 
  Q. How do I find out about employment at Polaris Industries Inc.
 
 
Click here for current opportunites, or visit our website at www.polarisindustries.com / Careers / Current Opportunities.
 
  Q. How do I become a Polaris Dealer?
 
 
 
  Q. I want information regarding Polaris racing.
 
 
 
  Q. Can the site help me decide which vehicle is best for me?
 
 
Polaris Industries Inc. contains information about all of the current Polaris product lines. The website contains information including specifications, features, benefits, and detailed pictures for you to determine which product would be best suited for you.
 
  Q. Can I buy Polaris Products online?
 
 
Polaris Industries is a dealer based company.  All vehicles must be purchased through an authorized Polaris dealer. 
 
Polaris Consumers can; however, purchase apparel and vehicle accessories anytime at www.purepolaris.com.  Parts, apparel, and accessories not found on the website, must be purchased through your local authorized Polaris Dealer.
 
  Q. Where can I purchase Polaris Accessories and Apparel?
 
 
See Pure Polaris for all accessories and apparel.
 
  Q. Where can I find maintenance information for my vehicle?
 
 
Your Owner’s Manual contains all relevant maintenance information regarding your vehicle. Download an owner’s manual or contact your local authorized Polaris Dealer.
 
  Q. How do I find vehicle information designed for vehicle owners?
 
 
Your Owner’s Manual contains all information designed for vehicle owners, including safety, operation, maintenance, and warranty information.  Download an owner’s manual or contact your local authorized Polaris Dealer.
 
  Q. Can you tell me the availability and pricing information for a specific part?
 
 
Check with your local authorized Polaris dealer for pricing and availability of any Polaris part. Your dealer will have current up-to-date pricing and availability information. Click here to find your nearest dealer. Selected Polaris accessories and apparel are available on the Pure Polaris website or by calling 1-800-POLARIS.
 
  Q. How do I submit product ideas to Polaris Industries?
 
 
You may submit product ideas, suggestions, and concerns to Polaris Industries, Inc. via mail. See the Contact Us section for our address.
 
  Q. Does Polaris Industries Inc. sponsor charities or community programs?
 
 
Polaris Industries Inc. supports many charities and community programs.  Regional events are handled in parntership between Polaris and our authorized Polaris dealers.  Please contact your local Polaris dealer for further qualification details.  A local Polaris dealer can be found at www.polarisindustries.com
Corporate/National event requests are processed by mail submission.  Please send a letter wtih your contact information to Polaris Industries, Attn: Corporate Marketing.
 
Check our website often for updates, details, and upcoming events.
 
  Q. Where can I get an owner’s manual?
 
 
Download an owner’s manual or contact your local authorized Polaris Dealer.
 
  Q. Where can I get a service manual?
 
 
Contact your local authorized Polaris Dealer regarding the purchase of a Service Manual.
 
History
 
  Q. What is the history of Polaris Industries Inc?
 
 
Learn more about the history of Polaris Industries, Inc.
 
  Q. I want to learn about the original Polaris founders, David Johnson, Allen Hetteen and Edgar Hetteen.
 
 
Learn more about the original founders of Polaris Industries Inc.
 
  Q. Is there a Polaris museum?
 
 
Yes, the Polaris Experience Center is located in Roseau, Minnesota. The birthplace of Polaris.
 
Maintenance
 
  Q. Why should I perform maintenance on my vehicle?
 
 
Careful periodic maintenance will help keep your vehicle in the safest, most reliable condition. Inspection, adjustment and lubrication of important components are explained in the periodic maintenance schedule found in your owner’s manual. If your vehicle comes equipped, use the instrument cluster’s programmable service interval mode to help determine when maintenance service is due.
 
  Q. When should I perform maintenance on my vehicle?
 
 
Maintenance intervals are based upon average riding conditions and an average vehicle speed of approximately 10 miles per hour. Vehicles subjected to severe use, such as operation in wet or dusty areas, should be inspected and serviced more frequently.
 
  Q. How should I inspect my vehicle?
 
 
Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts, use genuine Polaris products available from you Polaris Dealer.
 
  Q. Who can perform maintenance on my vehicle?
 
 
Although you may perform your own maintenance it is best to have an Authorized Polaris Service center perform any necessary maintenance required for your vehicle. To find an Authorized Polaris Service center in your area visit our Dealer Locator.
 
Service Bulletins/Recalls
 
  Q. How does Polaris determine when a recall or service bulletin will be issued?
 
 
A recall or service bulletin is a determination by Polaris that some action is needed to correct a product defect related to safety, emissions, or other regulatory requirements. In the event that a recall or service bulletin is issued, you may be required to bring your Polaris product to an authorized Polaris Dealer for service work. If your vehicle is not affected, it may be because it was built at a different time or using a different part than the affected vehicle.
 
  Q. Where can I get a Recall or Service Bulletin performed?
 
 
Recalls and service bulletins must be performed at an authorized Polaris Dealer.
 
  Q. Can I perform the service bulletin or recall work?
 
 
To ensure correct Polaris parts are used and proper repair procedures are followed, we require all recalls and service bulletins be performed by an authorized Polaris Dealer who will perform the recall service at no charge.
 
  Q. Does my Polaris have an outstanding recall or service bulletins?
 
 
Check with your local authorized Polaris Dealer to find out if your product has any outstanding service bulletins. Your dealer will notify you of any outstanding Service Bulletins or Recalls
 
Warranty
 
  Q. How Long Is My Factory Warranty?
 
 
A one-year limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for the following products:
 
Snowmobiles
Personal Watercraft
Sport Boats
Victory Motorcycles
Polaris Professional Series
Polaris Accessories
Polaris Apparel
 
The Polaris Octane Personal Watercraft does not carry a manufacturer’s warranty.
 
Products used commercially or for rental purposes may carry varied warranty periods. Contact your local Polaris dealer for more information.
 
A six-month limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for the following products:
 
ATV
RANGER
Polaris Professional Series rental equipment
 
Products used for racing do not carry a manufacturer’s warranty.
 
This warranty covers the parts and labor charges incurred for repair or replacement of defective components during the warranty period only. This warranty begins on the date of purchase and is transferable free of charge via a Polaris dealer.
 
  Q. What Does My ATV Warranty Cover?
 
 
Limited Lifetime Belt Warranty
2001 to current year Polaris ATVs, Rangers, Polaris Professional Series, and Sportsman 6X6s carry a Limited Lifetime Warranty on drive belts. To qualify for this belt warranty policy, the owner must follow the recommended maintenance schedule with their Authorized Polaris Dealer. The belt itself must be deemed defective using the guidelines given to the Polaris dealer by the manufacturer of the belt and Polaris Industries. This warranty will not cover belt replacement due to operator error, normal wear, or belts that fail due to lack of proper clutch maintenance.
 
Six Month Factory Warranty
A six-month limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for ATV’s.
 
Products used for racing do not carry a manufacturer’s warranty.
 
This warranty covers the parts and labor charges incurred for repair or replacement of defective components during the warranty period only. This warranty begins on the date of purchase and is transferable free of charge via a Polaris dealer.
 
Drive Chain Warranty
Polaris gives a one year limited warranty which only involves units with chain driven drive systems which covers the final drive chain for failures due to defects. This warranty covers the parts and labor charges for repair or replacement of defective parts which are covered by this warranty. This warranty begins on the date of purchase.
 
Lifetime Axle Warranty (Predator Only)
Beginning with the ’05 model year, all Predator 500 ATV’s (including Predator 500 TLD Edition) are eligible for a “Limited Lifetime Warranty” against breaking or bending of the axle. To qualify for this axle warranty policy, an owner must follow the recommended maintenance schedule with their Authorized Polaris Predator Dealer. This is a limited warranty against breakage or bending of the axle only. This is not a guarantee that the axle will not break under extreme circumstances and should not be viewed as such. Secondary failures to other components will not be covered under this warranty policy. Your dealership technician must consult a Polaris Technical Service Representative prior to submitting a warranty claim for an axle. All axles will be recalled and authorization is pending parts inspection.
 
  Q. What Does My RANGER Warranty Cover?
 
 
Six Month Factory Warranty
A six-month limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for Ranger Utility Vehicles.
 
Products used for racing do not carry a manufacturer’s warranty.
 
This warranty covers the parts and labor charges incurred for repair or replacement of defective components during the warranty period only. This warranty begins on the date of purchase and is transferable free of charge via a Polaris dealer.
 
  Q. What Does My Watercraft Warranty Cover?
 
 
One Year Factory Warranty
A one-year limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for Polaris Watercraft.
 
The Polaris Octane Personal Watercraft does not carry a manufacturer’s warranty.
 
Products used commercially or for rental purposes may carry varied warranty periods. Contact your local Polaris dealer for more information.
 
  Q. What Does My Snowmobile Warranty Cover?
 
 
One Year Factory Warranty
A one-year limited warranty exists against defects in material or workmanship as determined by Polaris Sales in its sole discretion for Polaris Snowmobiles.
 
Products used for racing do not carry a manufacturer’s warranty.
 
Products used commercially or for rental purposes may carry varied warranty periods. Contact your local Polaris dealer for more information.
 
2nd Year Engine Warranty
The 2nd year coverage applies only to qualifying Snow Check Purchases that have engine failures due to defects in materials and workmanship as determined by Polaris in its sole discretion. Coverage automatically begins upon expiration of the original factory warranty. The 2nd year engine warranty carries a $50 deductible per repair. This warranty applies to the first 5,000 miles or two (2) calendar years from date of registration, whichever comes first. Used snowmobiles do not fall under this warranty.
 
  Q. What Does Apparel & Accessories Warranty Cover?
 
 
Apparel & Accessory Warranty Policy and Procedure
Polaris Sales Inc. offers a one year warranty on all apparel and accessories. This warranty begins on the date of purchase by the customer. The customer must provide the dealer with a copy of his or her receipt verifying purchase date. This receipt should be sent to Polaris with the warranty paperwork for each Polaris warranty request. For warranty on apparel & accessories purchases made online please call 1-800 POLARIS.
 
All apparel and accessory items should be repaired by dealer whenever possible. Polaris will reimburse the dealership for repairs made during the warranty period. Customer may have the repair performed in-house or locally and submit a warranty claim for reimbursement.
 
Examples of items that should be repaired are listed below:
 
Loose or missing seam stitching
Missing snaps, clasps or buttons
Zippers
Helmet shields / hardware instead of entire helmet
Cover hardware or open seams
 
Only defective items will be considered under the Polaris warranty policy, and only items that cannot be repaired by dealer will be replaced. All Polaris apparel and accessories are subject to inspection before approval if recalled by the Polaris Warranty Department.
 
Exclusions from warranty coverage are accidental damage, normal wear and tear, abuse or improper handling or care, items ripped, torn, snagged, and any damages not caused by a defect in manufacturing. Also excluded are Polaris accessories that have been altered structurally, modified, neglected, improperly maintained, damaged during trailer transit, used for racing or purposes other than it was manufactured for.
 
Accessory Warranty
All accessory items are expected to be repaired by dealer whenever possible. Service parts are available through Polaris for most of the accessories offered. If parts are not available through Polaris they can be obtained from the manufacturer. Complete replacement of the item will only be warranted if the item is not repairable.
 
Warranty Repair for Warn ATV Winch
The following Warn winch service parts are available from Polaris: Mount Plates, Switches, Solenoids, Hook, Cable, Roller Fairlead, and Cable Strap. All other Warn winch service parts can be obtained by contacting the Warn Winch Company.
 
Warn Industries
12900 S.E. Capps Road
Clackamas, OR 97015
1-800-543-9276
www.warn.com
 
 
  Q. What Is Not Covered Under My Factory Warranty?
 
 
Warranty Coverage and Exclusions
 
Warranty does not cover:
Accidental damage, normal wear and tear, abuse or improper handling, and excludes any failures that are not caused by a defect in material or workmanship.
 
Any product that has been altered structurally, modified in any way, neglected, improperly maintained, used for racing, or used for purposes other than for which it was manufactured.
 
Any damage which may occur during trailer transit or as a result of unauthorized service or the use of unauthorized parts or lubricants.
 
The warranty does not reimburse for work completed by an unauthorized service center.
 
This warranty does not reimburse for transportation expenses, use of a rental vehicle, time missed from work or vacation, or for downtime experienced due to service work.
 
This warranty does not guarantee the workmanship of an independent business, such as a Polaris dealer.
 
This warranty also excludes failures resulting from improper lubrication, improper engine timing, improper fuel, surface imperfections caused by external stress, heat, cold or contamination, operator error or abuse, improper component alignment, tension, adjustment or altitude compensation, failure due to snow, water, dirt or other foreign substance ingestion/contamination, improper maintenance, modified components, use of aftermarket components, unauthorized repairs, repairs made after the warranty period expires or by an unauthorized repair center; use of the product in competition or for commercial purposes, product which has been damaged by abuse, accident, fire, or any other casualty not determined to be a defect of materials or workmanship.
 
Maintenance Schedules
 
 
Your owners manual provides a list of recommended maintenance and maintenance intervals.

Transfer of Ownership
 
 
It is always important for Polaris to have the most up to date address and ownership information on your vehicle.    In the event that a service bulletin or recall is issued on your machine having the most current information will ensure you are contacted.  Your local dealer can update or complete a transfer of ownership.
 
If you are looking to register your vehicle with your state or province, in addition to completing the transfer of ownership with Polaris, contact your DMV or local agency.

Manufacturer Statement of Origin
 
 
An original MSO is issued when a new product is purchased from a Polaris dealer.  A duplicate MSO can be issued by a Polaris dealer with required documentation.  Please contact your local dealer for assistance.

Technical Diagnostics
 
 
While we can provide you some general information your dealer will always be your best resource for technical diagnostic.
 
Troubleshooting
- Your owners manual provides you a list of troubleshooting techniques.
 
Service Bulletins/Recalls
- Any Polaris Dealer can provide you with a list of service bulletins and recalls for your machine.
 
Maintenance
- Your owners manual provides you a list of recommended maintenance intervals.
- Q. When should I perform maintenance on my vehicle?
       A. Maintenance intervals are based upon average riding conditions and an average vehicle speed of approximately 10 miles per hour. Vehicles subjected to severe use, such as operation in wet or dusty areas, should be inspected and serviced more frequently.
- Q. How should I inspect my vehicle?
       A. Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts, use genuine Polaris products available from your Polaris Dealer. 
- Q. Who can perform maintenance on my vehicle?
       A. Although you may perform your own maintenance, it is best to have an Authorized Polaris Service center perform any necessary maintenance required for your vehicle. Find an Authorized Polaris Service center in your area.
 
Warranty
Your owners manual desribes your warranty coverage.  See Common Rider Questions for answers to common warranty questions.

Owners Manual
 
 

Download an owner’s manual or see your local authorized Polaris Dealer.

 
 

Download an owner’s manual or see your local authorized Polaris Dealer.


Service Manual
 
 
See your local authorized Polaris Dealer.
 
 
See your local authorized Polaris Dealer.

Parts Manual
 
 
 
 

Accessory Catalog
 
 
Access accessories on Pure Polaris or for a full line of accessories visit your local Polaris Dealer.
 
 
Access accessories on Pure Polaris or for a full line of accessories visit your local Polaris Dealer.

Brochures
 
 
Brochures are located under Shopping Tools or any authorized Polaris Dealer will have current brochures on Polaris products
 
 
Brochures are located under Shopping Tools or any authorized Polaris Dealer will have current brochures on Polaris products

Online Training Tools
 
 
Payment and Ordering Item Information
 
  Q. Is it safe to pay by credit card over the Internet?
 
 
Yes. Our web site is totally secure. Your credit card number will not be accessed in any non-authorized manner. Our web site features a special fraud prevention system that virtually eliminates any non-authorized use of your credit card.  Remember, funds will be allocate each time you try to submit an order.  Please submit once.  An order number is given when the process is complete.  If no order number is received, funds will be released.  Time frame is dependant on your financial institution.  In closing; all of your personal information is kept confidential. 

 
  Q. Can I order without a credit card?
 
 
Currently, we only accept Visa and Master Card. Unfortunately, we do not accept cash, check, or COD orders.
 
  Q. Can I order over the phone?
 
 
Yes. We accept phone orders 7 days a week, from 7 a.m.-11 p.m. Central Time. Please call us toll free at 1-888-704-5290. A Customer Service Representative will assist you with placing your order.
 
  Q. Do I have to select a preferred dealer on my order?
 
 
We highly recommend that you select a dealer for your order. This allows the dealer to provide better sales service to you in the future. However, selecting a preferred dealer is not a requirement for ordering an item.
 
  Q. How do I select a preferred dealer on my order?
 
 
When you access our store from your dealer's website, your dealer will automatically be selected for that sale. If you have arrived at our store by direct access, you will have the option of selecting a preferred dealer at the time you create your login account. The preferred dealer will be saved in your customer file, which will be used on future orders. You can change your preferred dealer at any time by logging into your account and selecting another dealer.
 
  Q. Do you charge sales tax?
 
 
In most states, we do not charge sales tax. The exceptions are the states of Minnesota and South Dakota. All orders shipped to location within these states will have sales tax added.
 
General Pure Polaris Information
 
  Q. Do you charge sales tax?
 
 
In most states we do not charge sales tax. The exceptions are the states of Minnesota and South Dakota. All orders shipped to a location within these states will have sales tax added.

 
  Q. What Pure Polaris items are available for sale on the web site?
 
 
We currently offer Pure Polaris sportswear, outerwear, and most accessories for sale in our online store. Polaris vehicles and parts are available for sale only at your local authorized Polaris Dealer.
 
  Q. How do Polaris boots fit compared to my normal shoe size?
 
 
We generally recommend that your order your boot one whole size larger than your normal shoe size. If your boots do not fit correctly, please contact us at 1-888-704-5290 for an RMA # for a credit and then reorder the correct size.
 
  Q. What size clothing should I order?
 
 
The correct size of clothing to order can vary on a person's body type. Generally we recommend ordering Polaris clothing in a similar size to your normal clothing.
 
Size Chart: The sizes are located at the end of the item numbers. For example: the last digits of the following part number indicate it is an XL. Part number: 286711609.
Small
02
Medium
03
M. Petite
04
M. Tall
05
Large
06
L. Petite
07
L. Tall
08
XLarge
09
XL Petite
10
XLTall
11
XXLarge
12
XXLTall
13
XXXLarge
14
 
 
Shipping and Tracking Information
 
  Q. Are shipping charges included in the price of the item?
 
 
Shipping charges are an additional amount and will be calculated based on the  total order amount. Some larger items may have an oversize charge in addition to the normal freight charges. To guide you in estimating your shipping charges please see the chart below:

Order Value

Standard

3 Day Express

2 Day Express

Overnight

$0-$39.99

$6.99

$12.99

$19.99

$29.99

$40-$59.99

$8.99

$14.99

$22.99

$33.99

$60-79.99

$11.99

$17.99

$25.99

$37.99

$80-$99.99

$13.99

$19.99

$27.99

$41.99

$100-$129.99

$15.99

$21.99

$29.99

$43.99

$130-$149.99

$17.99

$23.99

$33.99

$45.99

$150-$199.99

$19.99

$25.99

$37.99

$47.99

$200-$249.99

$21.99

$27.99

$39.99

$49.99

$250-$299.99

$23.99

$29.99

$43.99

$54.99

$300-$349.99

$25.99

$31.99

$45.99

$59.99

$350-$399.99

$27.99

$33.99

$47.99

$69.99

$400-$449.99

$29.99

$35.99

$49.99

$79.99

$450-$499.99

$31.99

$37.99

$52.99

$89.99

$500 +

$33.99

$39.99

$59.99

$99.99

 
  Q. Can I order from and/or ship outside the United States?
 
 
Currently, we ship to all 50 states. At this time, we do not ship orders outside the United States. Please note that ll orders to Alaska and Hawaii are shipped via 3-Day Express.
 
  Q. What shipping methods may I choose?
 
 
We offer the following ship methods:
USP Ground: Order received within 7-10 business days
UPS 3 Day Express: Order received in 3 business days
UPS 2 Day Express: Order received in 2 business days
*UPS Overnight: Order received the next business day.
Ground Truck: Order received in 10-15 business days
All orders submitted by 12PM CST Monday - Friday will normally ship that day or the next business day. Orders received after that time will normally ship on the second or third business day. Larger oversized items will be shipped via common carrier truck freight.
The shipment order can be tracked by instructions noted on your shipping confirmation e-mail. Please note that all orders submitted by 12PM CST Monday - Friday will ship the next business day. Orders received after 12PM will be shipped on the second business day.
* Please note the cut-off time for Overnight shipping is 12PM CST Mon. - Fri.

 
  Q. What is the status of my order?
 
 
Once you have completed and submitted your order, you will receive an order confirmation e-mail summarizing your order. Once your order has shipped, you will receive a shipping confirmation e-mail that includes shipping information and instructions on how to track your order.
 
We normally ship all orders within 24 hours(normal business hours are 8 a.m.- 5 p.m. Central Time Monday-Friday) after order receipt. If your order does not ship in this time frame you will receive an e-mail notifying you of an updated shipping status- such as a back order situation or pending shipment.
 
  Q. How do I track my order?
 
 
You can track your order online by logging into your account and accessing your order information area. Click on "Track an Order or View Order History" and a complete list of your order history will appear. Select and click on the order you wish to track and the order detail including tracking # will appear.
 
In addition, a freight carrier and tracking number will be included with the shipping confirmation.
 
  Q. Is my item shipped from a dealer?
 
 
All items are either shipped from our facility located in Vermillion, SD or directly from an authorized manufacturer.
 
Return and Cancellation Information
 
  Q. Can I change or cancel my order?
 
 
Because orders are processed very quickly and normally ship the same business day, once an order is submitted it cannot be cancel1ed. However, please note that after order receipt you have 30 days(from date of invoice) to return any item(s) for any reason.
 
To process a return, please call us toll free at 1-888-704-5290 for an RMA #, and send the item(s) back using the return instructions located on the enclosed invoice.
 
  Q. How do I return an item?
 
 
Items can be returned for any reason within 30 days of order shipment with a receipt. Credit's will be issued to the same credit card used for the purchase, no exceptions.  Complete return instructions will be included with every order. To return an item, just follow the instructions below: Please call toll free 1-800-304-6067 to notify us of the item you would like to return. The customer service representative will inquire on the reason for your return and then issue you a return number (RMA#).
Please write the RMA# on the space designated on the return label and fill out the return portion of the invoice, including the reason for the return.
Repackage your item (including original contents) in its original carton, apply the return label, and send the item back. If a return label is not available, send your package to: Polaris Direct; 1997 Polaris Parkway, Vermillion, SD 57069.
Once we receive the item, we will automatically issue you a credit card refund within 3 business days. The refund will show up on your credit card bill under "Polaris Direct".
PLEASE NOTE THAT ALL RETURNS ARE SUBJECT TO THE FOLLOWING CONDITIONS: Any item, authorized for return, must be shipped back within 30 days of original invoice date.
Items, authorized for return, should be complete and in their original state - including original packaging, manuals, etc. (This is requested, but not mandatory)
Games, software and collectibles are not returnable unless returned unopened in original packaging with documentation.
Items will not be accepted if they show signs of being used or worn.
Items designated as "close out", "non-returnable" are not returnable for credit.
Shipping charges are not refundable. Polaris does not pay return shipping charges.
Items must be returned in a sturdy carton, using strong tape to secure. For your own protection, please insure the package for the value of its contents.

 
  Q. How do I return a defective item?
 
 
All clothing, footwear, and vehicle accessories carray a one year warranty against defects and normal wear from the date of shipment. Consumers receiving a defective item can return the item for replacement or credit within the one year warranty period.
 
To process a defective return, please call 1-888-704-5290 to notify us of the defective item. Return the item using the return procedures described in this FAQ section and on the back of the original invoice.
 
Polaris Machine Information
 
  Q. How do I find more information about Polaris machines and other items?
 
 
For more information about Polaris machines and other items, access our industry web site at http://www.polarisindustries.com. In addition, feel free to call us toll free at 1-888-704-5290 and we will assist you with any Polaris information you are looking for.

 
  Q. How do I know what model and year my Polaris vehicle is?
 
 
Information on the model and year of your Polaris vehicle is listed in your owner's manual. If your owner's manual is not available, please contact your local dealer and they can provide this information.
 
There are three options when requesting maintenance information:
  • Please view the section on maintenance in your owners manual.
  • If you do not have an owners manual, please download one by logging on to Pure Polaris, and click on “Parts Catalogs”.  You will then be able to view the maintenance section of the manual.
  • Please contact your local authorized Polaris dealer for specific maintenance recommendations regarding your make and model.
ATV
 
2010 ATV Brochure

RANGER
 
2010 RANGER Brochure

Snowmobiles
 
2010 Snowmobiles Brochure

Victory
 
2010 Victory Motorcycles Brochure

Change of Ownership
 
  Q. How do I change ownership?
 
 
If you have recently purchased a Polaris machine from a private party and would like to transfer the unit into your name, please contact your authorized Polaris dealer.  You will need to fill out a "Change of Ownership Request Form".
 
Transfer of Extended Service Contract
 
  Q. How do I transfer the Extended Service Contract?
 
 
Please contact your local authorized Polaris dealer.  You will be asked to fill out an "ESC Transfer Form".  The transfer must be done within 30 days of purchasing the previously owned unit and there is a $25.00 fee. 
 
MSO Request
 
  Q. What does MSO stand for?
 
 
Manufacturers Statement of Origin (MSO).  This is a certificate of ownership that certifies the country of origin, and gives the description and Vehicle Identification Number (VIN) of the unit.
 
Checking Service History
 
  Q. What is my service history?
 
 
Contact any local authorized Polaris Dealer to obtain your repair history.  Please have your information with you when you inquire  (i.e. Proof of purchase, transfer of ownership, VIN).
 
Manuals, Brochures and Catalogs
 
  Q. Where can I find my manual.
 
 
You will be able to find all items at www.purepolaris.com.  Owners Manuals will be found under "Parts Catalogs" and can be downloaded for your convenience. The brochures and catalogs can be viewed or purchased.  You may also contact your authorized Polaris dealer for these items.
 
 
If you have questions or concerns about your vehicle, we suggest you follow these steps:
  • Your authorized Polaris dealer is your best resource for your inquiry or concern.
  • If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
  • If your inquiry or concern cannot be resolved at the dealership level, please submit a request using the "Contact Us" link. This submission will create a case file which will be routed to Polaris Customer Service.
If you have questions regarding Donations please click here.  For your Pure Polaris Order, please select Pure Polaris Assistance (left) under Self Help header to access FAQs(Frequently Asked Questions).

 
TELEPHONE
If you have questions or comments about Polaris Industries, please contact us by phone or mail.
 
1-888-704-5290
Available 8:00 a.m. - 11 p.m. CT Monday-Friday.

 
MAILING ADDRESS
Please note, by using the "Contact Us" link to the left, we will receive your inquiry immediately.
 
Polaris Industries
Consumer Service
2100 Hwy 55
Medina, MN 55340-9770
 
If you have questions or concerns about your vehicle, we suggest you follow these steps:
  • Your authorized Polaris dealer is your best resource for your inquiry or concern.
  • If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
  • If your inquiry or concern cannot be resolved at the dealership level, please submit a request using the "Contact Us" link. This submission will create a case file which will be routed to Polaris Customer Service.
If you have questions regarding Donations please click here.  For your Pure Polaris Order, please select Pure Polaris Assistance (left) under Self Help header to access FAQs(Frequently Asked Questions).

 
To help us respond to you faster, please select the general subject of your question/inquiry from the below list:
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